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SMBC Group · 18 hours ago

Procurement Support Associate

Jersey City, NJ

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

SMBC Group is a top-tier global financial group offering a diverse range of financial services. The Procurement Support Associate role focuses on enabling and supporting internal stakeholders throughout the sourcing and procurement processes, providing system guidance, and ensuring data accuracy and compliance across procurement operations.

AdviceBankingFinancial Services

H1B Sponsor Likely

Responsibilities

Support/backup Sourcing and Procurement Supervisor, schedule and deliver trainings, draft communication e-mail

Upload and maintain documentation and reference material into our Sourcing and Procurement page on the HUB

Extract and analyze data from Coupa to generate reports and insights for management

Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa

Respond to ServiceNow tickets and provide timely support and training to end-users

Conduct audit log reviews to ensure compliance with internal policies and data accuracy

Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa

Monitor help desk trends and user activity to identify areas for process improvement

Collaborate with internal teams to resolve procurement-related issues

Contribute to roadmap development based on user feedback and data insights

Create and update scripts for L1 Contingent Worker, Sourcing and Procurement, and train on those procedures

Assist the Sourcing and Procurement teams with Change Management activities related to any new enhancements or system launches

Maintain close relationships with key vendor contacts at covered suppliers to facilitate delivery against vendor lifecycle requirements

Act as first line of defense for business stakeholders to assess and remediate workflow issues as they arise

Seek out opportunities to gain exposure to the business line to foster trust and greater business understanding

Identify and develop internal relationships with colleagues in key support functions including legal, HR and risk management to drive comprehensive support of vendor relationships

Participate in industry roundtables and other forums to deepen relationships with vendors and stay current on latest developments in the sourcing space

Partner with sourcing colleagues in adjacent business areas or in other regions to share best practices and collaborate on cross-divisional suppliers

Demonstrate a deep understanding of business requirements in tracking and reporting vendor delivery against agreed key performance indicators

Leverage awareness of internal teams and systems to support vendor lifecycle requirements

Troubleshoot issues and work with specialist teams to resolve workflow disruptions where required

Apply understanding of key vendor risks in screening for potential issues

Incorporate input from business stakeholders and support functions into vendor scorecards to ensure comprehensive risk monitoring

Stay current on supplier landscape and emerging industry trends which may impact covered vendors, including any opportunities, challenges or risks these may introduce

Qualification

CoupaProcurement operationsMicrosoft ExcelServiceNowStakeholder engagementUser trainingCommunication skillsInterpersonal skills

Required

Minimum 5 years of experience in procurement operations, system administration, or user support

Experience developing or supporting communication efforts

Demonstrated experience in communication and stakeholder engagement, including preparing clear, concise messages, monthly newsletters to support business initiatives

Strong working knowledge of Coupa or similar procurement systems

Proficient in Microsoft Excel, including data entry, manipulation, and reporting

Strong attention to detail and commitment to data accuracy

Excellent communication and interpersonal skills; ability to clearly explain technical processes to non-technical users

Ability to manage multiple priorities in a fast-paced, dynamic environment

Preferred

Experience with ServiceNow or similar ticketing systems

Experience in delivering user training or instructional support

Familiarity with procurement tools such as Concur and Coupa

Experience in a customer support and or procurement operations role

Ability to build and maintain strong working relationships

A strong customer advocate who also champions procurement processes and technology

Benefits

Competitive portfolio of benefits

Company

SMBC Group

Glassdoor3.5

SMBC Group is a top-tier global financial group.

Founded in 1590

New York, New York, USA

10001+ employees

https://www.smbcgroup.com/americas

H1B Sponsorship

SMBC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (160)

2024 (87)

2023 (73)

2022 (44)

2021 (29)

2020 (26)