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DLP Capital · 2 days ago

Regional Manager

United States

Full-time

Remote

Senior Level

5+ years exp

DLP Capital is a leader in funding the building of Thriving Communities centered in safe, attainable housing. The Regional Manager is responsible for executing the company's mission by achieving property management strategies and driving financial success across the Houston Portfolio.

Financial ServicesLendingReal Estate Investment

Growth Opportunities

No H1B

Responsibilities

Lead by example and with a Founder's Mentality. Make decisions. Be proactive. Drive accountability & ownership of self and team

Source, recruit, hire and develop top talent for all community positions. Utilize the DLP Recruiting Tools & Onboarding Guides. Be willing to make the tough decisions when needed as it relates to underperformers. Complete alignments and huddles on time

Manage daily, weekly, monthly KPI reporting to monitor & drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control & production of rent ready homes

Achieve 3% delinquency at every community, enabled through 100% online payments and qualifications standards

Ensure consistent, service excellence (the WOW factor) ensuring a positive customer experience through consistency of cleanliness, working amenities, common areas and grounds. Achieve a greater than 4.5% satisfaction rating on each community

Perform weekly site visits and property walks and evaluations to ensure day-to-day activities are running smoothly and in accordance to policy/standards. Walk every 30 days vacant on each visit. Be visible on the community walking with team members and speaking to residents

Manage a "No Net Loss" mentality driving team to move residents within 14 days of leasing. Coach, shadow team & drive successful sales & leasing initiatives and strong knowledge of market and submarket to increase retention and ensure above market rental rates, resident lease terms and increased ancillary income

Partner & collaborate with the Senior Leadership team, Asset Management, Accounting, HR, IT and other departments to drive performance, support & launch new company initiatives, complete capital expense & renovation projects

Achieve budgets. Be the expert on your communities, team and performance opportunities. Identify, manage & minimize inefficiencies & negative financial variances. Execute on plans that successfully drive results

Ensure self and team members complete all required training timely, follow safety guidelines at all times and act in accordance with Fair Housing and all regulatory guidelines

Act as a mentor. Lead by example in honoring the DLP Core Values, implementing new initiatives and positively leading change

Qualification

Multifamily Property OperationsAsset ManagementLeadership SkillsAnalytical SkillsExcel ProficiencyGoogle Suite ProficiencyCommunication SkillsTime ManagementTeam DevelopmentCustomer Satisfaction