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Broward Health · 3 weeks ago

Customer Service Representative-CAC Scheduling-Pool-Days-BHC #25355

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

1+ years exp

Broward Health is a healthcare organization seeking a Customer Service Representative to schedule testing for radiology procedures and physician appointments. The role involves improving customer service relations and implementing strategic marketing plans to enhance patient care and satisfaction.

AssociationHealth Care

Responsibilities

Schedules testing for radiology procedure appointments, physician appointments, and events for all Broward Health facilities, Broward Health physician group (BHPG), and Broward healthpoint clinics from the customer or physician to ensure optimization while improving customer service relations to support the financial viability for Broward Health, and any other duties as directed by management

Implements strategic marketing and other patient care plans for the CAC

Identifies and develops best practices in all areas while improving the customer experience, and physician satisfaction, and steadily increasing volumes