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Contexture · 1 month ago

Manager, Integrations

Greater Phoenix Area

Full-time

Hybrid

Senior Level, Lead/Staff

$9,667/mo - $10,417/mo

8+ years exp

Contexture is a company focused on healthcare technology solutions, and they are seeking a Manager of Integrations to lead the technical direction and daily operations of their Integration Solution Managers. This role involves ensuring system integrity, managing software releases, and providing leadership to the integration team.

Health CareInformation ServicesInformation TechnologyNon Profit

Responsibilities

Provide positive leadership, daily supervision, and management of a team supporting various interface engines and interfaces

Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security

Coordinate with the other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error-free and that they meet organizational and customer service expectations

Effectively manage team staff recruitment, hiring, training, creating on-boarding plans, mentoring, procedures, departmental practices, performance appraisals, disciplinary actions, and staffing recommendations

Demonstrate initiative in developing operational goals, personal goals, and leadership development programs for team members that align with organizational goals and objectives

Serve as a technical expert for internal and external stakeholders as it relates to Contexture interface and interoperability solutions, HL7 Standards, integration architecture, with the ability to make, stand by and support decision making

Ensure standards are met and followed, when applicable, for any implementations or deployments

Focus on continual service improvement efforts and help to promote efficiency in the Integration Team’s tools and processes

Ensure interface staff assignments and allocations are maintained, up-to-date, equitable and promote common methodologies, procedures, and best practices across all projects (communications, task/timeline management, issue management, risk management, quality assurance, etc.)

Develop and implement policies and procedures which foster and sustain best practices for the department and group’s repeatable implementation methodologies, including providing technical voice to requirements, developing implementation guides and interface specifications, implementation plans, and transitioning new products and projects to operations

Conduct regular team and individual staff meetings to maintain open communication and share information

Adhere to change enablement and promote the effective utilization of Change Enablement across the team

Provide positive leadership through collaboration with staff resources and peers in knowledge sharing, problem solving, and negotiating process changes, priority planning, or resources across teams

Maximize team’s capacity, reduce single points of failure, and expand individuals’ knowledge through cross-training and developing skillsets within the current team

Assist team members in interpreting scope and evaluating risks for complex projects

Create and manage team goals and performance metrics based on Contexture’s overall annual goals and KPIs

Require employees to exhibit technical knowledge and effective skill education related to their job

Lead, plan, schedule, estimate, forecast, and direct delivery of all IT deliverables which may include managing and scheduling tasks of other technical resources

Lead and drive participant commitment and collaboration to meet all HIE interface specification requirements and Gold Standards to alleviate defects in future project phases and post-production

Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving

Provide leadership in the development of a repeatable HIE implementation methodology and artifacts for Contexture’s Integration team

Develop and manage release schedules, track progress, and recommend allocation of appropriate team resources across different phases of the release cycles

Identify and mitigate risks associated with software releases, including developing rollback plans

Ensure software has been fully tested, in coordination with and with sign off by QA, and meets quality standards through performance testing, final quality checks, and versification before release

Oversee the deployment process of the production environment, ensuring a stable and seamless transition

Facilitate communication between teams, inform stakeholders about release checkpoints, and provide status reports

Optimize release processes, implement automation where possible and drive continuous improvement in software delivery lifecycle

Effectively transition between opposing technical discussions

Provide leadership on Contexture application change requests due to vendor and participant needs or upgrades, which requires vendor information system knowledge/experience

Maintain, enhance, and broaden knowledge and skills related to integration tools, applications, and industry best practices

Provide first-hand, expert-level assistance to the Integration, Application Development, PMO, and Service Desk for technical issues

Must be available for after-hours work, outside of normally scheduled hours, in response to major incidents, deployment needs off hours times, or other items

Build and foster healthy teams

Performs other related duties as assigned

Ability to demonstrate technical problem-solving skills and ability to develop innovative technical solutions

Strong organizational and documentation skills

Initiative-taking attitude to identify and implement improvements

Employ good interpersonal and communication skills both verbally and in writing including ability to inform, advise, instruct, and persuade

Demonstrate and actively use critical thinking skills, including defining severity and demonstrating appropriate escalation

Grows talent of colleagues through feedback, input into performance reviews, mentoring, training, and work experience, identifying strengths and improvements and using those as teachable moments allowing them to grow quickly. Identify and suggest career development opportunities

Maximize team’s capacity, reduce single points of failure, and expand individuals’ knowledge through cross-training and developing skillsets within the current team

Assist team members in interpreting scope and evaluating risks for complex projects

Promote and coordinate technical knowledge sharing within the organization to capitalize on resources and create growth opportunities within teams

Lead various product work groups and provide technical expertise into architecting and enhancing platforms so they are easy to implement in, supportable, sustainable, and maintainable for HIE products

Performs other related duties as assigned

Qualification

Healthcare integrationSQLHL7 StandardsRelease managementTeam managementAPIMirth ConnectDocumentation skillsCommunication skillsProblem-solving skills

Required

Minimum of 8+ years of experience in healthcare systems and technology and multifaceted experience in software systems implementation

5+ years of technical team management and 6+ years of experience with integrating HL7, XML/CDA or other health information messaging systems

Bachelor's Degree in Computer Science, Information Systems, or another related field required; or equivalent of 8+ years IT project management experience in healthcare working with external customers

Provide positive leadership, daily supervision, and management of a team supporting various interface engines and interfaces

Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security

Coordinate with the other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error-free and that they meet organizational and customer service expectations

Demonstrate initiative in developing operational goals, personal goals, and leadership development programs for team members that align with organizational goals and objectives

Ensure standards are met and followed, when applicable, for any implementations or deployments

Focus on continual service improvement efforts and help to promote efficiency in the Integration Team's tools and processes

Develop and implement policies and procedures which foster and sustain best practices for the department and group's repeatable implementation methodologies, including providing technical voice to requirements, developing implementation guides and interface specifications, implementation plans, and transitioning new products and projects to operations

Conduct regular team and individual staff meetings to maintain open communication and share information

Adhere to change enablement and promote the effective utilization of Change Enablement across the team

Provide positive leadership through collaboration with staff resources and peers in knowledge sharing, problem solving, and negotiating process changes, priority planning, or resources across teams

Maximize team's capacity, reduce single points of failure, and expand individuals' knowledge through cross-training and developing skillsets within the current team

Assist team members in interpreting scope and evaluating risks for complex projects

Create and manage team goals and performance metrics based on Contexture's overall annual goals and KPIs

Require employees to exhibit technical knowledge and effective skill education related to their job

Lead, plan, schedule, estimate, forecast, and direct delivery of all IT deliverables which may include managing and scheduling tasks of other technical resources

Lead and drive participant commitment and collaboration to meet all HIE interface specification requirements and Gold Standards to alleviate defects in future project phases and post-production

Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving

Provide leadership in the development of a repeatable HIE implementation methodology and artifacts for Contexture's Integration team