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ProHealth Care · 1 month ago

Lab Client Services Specialist - Waukesha Memorial - Pool/As Needed

Waukesha, WI

Full-time

Onsite

New Grad, Entry Level

ProHealth Care is a leading healthcare provider in Waukesha County, dedicated to improving community health through innovative services. They are seeking a Lab Client Services Specialist responsible for packaging lab specimens, troubleshooting order entry errors, and providing customer service support in a laboratory setting.

GovernmentHealth CareHealth DiagnosticsNon Profit

Responsibilities

Packaging of lab specimens for referral testing

Troubleshooting order entry errors

Specimen exception handling

Result interpretation assistance

Specimen collection questions

Transcription of reference lab results

Quality Assurance of referred testing

Phone notification to clinical providers for critical and / or clinically significant lab results

Other laboratory customer service duties as assigned

Qualification

Medical Technologist (MT)Medical Lab Technician (MLT)Microbiology backgroundQuality AssuranceCAP standards familiarityClient service skillsTroubleshooting skillsCommunication skills