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NCR Atleos · 1 month ago

Technical Operations Analyst II

Frisco, TX, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

NCR Atleos is a leader in expanding financial access and optimizing operational efficiency for financial institutions and retailers. The Technical Operations Analyst II will collaborate with Field Engineers, vendors, and customers to resolve technical issues with ATMs, ensuring maximum uptime and productivity.

BankingFinTech

Responsibilities

Provide technical phone support to Field Engineers, vendors, and internal/external customers

Participate in after-hours support as needed, including weekends

Create clear technical documentation and process instructions for projects impacting assigned portfolios

Act as liaison between technical support, operations, ATM Solutions, and NCR GURU teams

Monitor ATM status and remotely resolve issues; dispatch technicians when necessary

Communicate ATM availability updates to internal and external stakeholders

Perform daily inactivity recovery processes

Provide intermediate communications support (LAN, Dial, CDMA)

Support projects affecting assigned portfolios and advanced ATM functionality

Escalate and resolve ATMs with extended downtime

Deliver efficient, high-quality service in a fast-paced environment

Qualification

NCR Full Function ATMsTechnical SupportProblem-SolvingFiServ Device ManagerServiceNowMicrosoft OfficeBilingual SpanishOrganizational SkillsTime ManagementWritten CommunicationVerbal Communication