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MillerKnoll · 1 month ago

Healthcare Sr National Strategic Account Executive - Pinnacle Program

United States

Full-time

Remote

Senior Level, Lead/Staff

$175K/yr - $190K/yr

8+ years exp

MillerKnoll is a company dedicated to design for the good of humankind, striving to create a sustainable and equitable future. The Senior National Strategic Account Executive serves as the senior client authority and program strategist for two established healthcare partnerships, responsible for protecting, growing, and evolving these national accounts through strategic leadership and program oversight.

Design

Responsibilities

Serve as the primary strategic lead for two National Healthcare Account programs, ensuring alignment between client priorities, MillerKnoll objectives, and dealer execution

Develop and execute a multi-year account growth strategy, focused on client retention, share-of-wallet expansion, and measurable program performance

Lead annual national program reviews, presenting business insights, innovation initiatives, and improvement roadmaps to senior client stakeholders

Partner with leadership to develop and communicate yearly national improvement initiatives, including pricing optimization, operational efficiency, and design innovation

Protect and strengthen MillerKnoll’s position through deep client engagement, proactive communication, and continual demonstration of value

Lead the MillerKnoll National Core Team (2 Program Managers + 2 Designers), providing strategic direction, task prioritization, coaching, and accountability

Host Weekly meetings with National Core team to review goals, workload, and deliverables

Host monthly 1:1 meetings with each SAE to review goals, strategy, progress, gaps, and roadblocks

Conduct monthly SAE Town Halls to share updates, align on initiatives, and reinforce consistent client messaging

Facilitate quarterly Dealer Town Halls to maintain alignment on standards, pricing, installation practices, and performance expectations

Build and track regional strategic plans with each SAE, providing ongoing support, direction, and progress reviews

Oversee the national contract framework, ensuring compliance with discount tiers, price holds, and rebate structures

Direct cross-functional efforts to improve lead times, reporting, and project consistency across all participating regions

Evaluate program tools, data dashboards, and dealer reporting mechanisms to enhance transparency and accountability

Partner with the design and operations teams to evolve standards and processes that improve execution quality and speed

Lead or sponsor national process improvement initiatives, identifying efficiencies in project management, best practices integrating with A&D partners, dealer partners and customer account project teams

Serve as the primary MillerKnoll contact for executive-level client stakeholders, ensuring consistent, trusted communication

Lead strategic business reviews and quarterly alignment meetings with client leadership, presenting measurable outcomes and improvement plans

Collaborate with regional SAEs to develop client engagement plans, ensuring each region operates under unified program standards

Provide strategic counsel to client executives and project teams on portfolio planning, standardization, and system-wide implementation

Develop and maintain program dashboards tracking sales performance, pricing compliance, project timelines, and client satisfaction

Deliver monthly reporting to MillerKnoll leadership summarizing account health, risks, and growth opportunities

Surface field intelligence from dealers, A&D partners, and client feedback to inform annual improvement priorities

Quantify and present the business impact of MillerKnoll’s program structure—cost savings, operational efficiency, and value-added services

Qualification

Strategic account managementHealthcare partnershipsProgram leadershipRelationship managementHealthcare design knowledgeNegotiation skillsCommunication skillsTeam developmentAnalytical insightExecution excellenceCross-functional collaboration