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MarketAxess · 2 hours ago

Client Services Associate

New York, New York, United States

Full-time

Onsite

Entry Level

$70K/yr - $85K/yr

2+ years exp

MarketAxess Corporation is on a journey to digitally transform one of the world’s largest financial markets, enabling a fully electronic marketplace for trading fixed-income. The Client Services Associate will provide first-line client service and operational support for institutional clients, ensuring their operational and onboarding requirements are met while focusing on trading system functionalities and client satisfaction.

BankingFinanceFinancial Services

Responsibilities

Champion Client Success: Be the go-to expert for Broker/Dealers and investor clients on the MarketAxess platforms, delivering proactive, high-touch service

Solve Real Problems: Respond to client inquiries with speed and precision - whether it’s reports, user setups, or data changes, you’ll make things happen

Collaborate Across Teams: Work closely with Sales, Dealer Relationship Managers, and Technology to resolve issues, drive system enhancements, and deliver new releases

Lead System Demos & Installs: Guide clients through trading system installations and demos, ensuring they’re set up for success

Drive Continuous Improvement: Partner with stakeholders to tackle escalations and implement solutions that elevate client satisfaction

Qualification

Client ServicesSeries 99Financial ServicesExcelMultitaskingCommunicationInitiativeAttention to DetailClient FocusTeam Player

Required

2+ years of previous experience in operations or customer service positions in the financial services sector

Series 99 required; or must be acquired with 6 months of being hired

Bachelor's degree

Outstanding written and verbal skills - you know how to connect and inspire

A self-starter with tenacity and the ability to motivate those around you

You follow through and never miss the small stuff

You thrive in client-facing roles and love building relationships

Juggle priorities with ease in a fast-paced environment

Proficient in Excel and quick to learn new systems

Strong interpersonal skills and a collaborative spirit

Benefits

Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.

Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days

Generous Parental Leave: Up to 20 weeks fully paid leave

401(k): Dollar-for-dollar employer match up to $10K

Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount

Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more

Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location (should only have this for NY jobs)

Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences

Core benefits: Highly competitive medical, dental, and vision programs