Viome · 1 month ago
Head of eCommerce
Bellevue, WA
Full-time
Hybrid
Director/Executive
$180K/yr - $250K/yr
10+ years expViome Life Sciences is a pioneering health technology company focused on empowering individuals to take control of their health through advanced RNA sequencing and AI. They are seeking a data-driven leader for the Head of eCommerce position, responsible for optimizing digital storefronts and enhancing the customer shopping experience to drive revenue growth and retention.
Dietary SupplementsHealth CareMedicalWellness
Responsibilities
Own Viome.com’s homepage, product detail pages (PDPs), bundles, offers, and conversion flows
Define and execute product merchandising, pricing, promotions, and offer strategies to optimize AOV and subscription attach rate
Partner with Marketing and Product to align content, campaigns, and category storytelling with brand and growth goals
Lead cross-sell and up-sell strategy across PDPs, cart, and post-purchase
Maintain site taxonomy and ensure mobile-first, conversion-optimized design
Lead continuous A/B testing, UX experimentation, and funnel optimization to improve conversion and retention metrics
Define the customer journey from acquisition through checkout and subscription renewal, identifying friction points and opportunities
Own Viome’s personalization roadmap — integrating behavioral, biological, and purchase data into tailored onsite experiences
Partner with Analytics to measure impact, report on funnel performance, and drive data-backed decision-making
Own Viome’s eCommerce infrastructure, including Shopify, Loop, Klaviyo, GA4, Tag Manager, and integrated martech tools
Ensure platform reliability, technical SEO, and site speed performance meet best-in-class standards
Manage relationships with platform vendors, developers, and technical partners
Oversee product feed accuracy, tagging, pixel management, and analytics implementation
Collaborate with Operations on subscription fulfillment, order accuracy, and integration between eCommerce and backend systems
Partner closely with the Marketing team on campaign alignment, traffic flow, and conversion feedback loops
Collaborate with CX to improve post-purchase journeys, subscriptions, and retention levers
Partner with Product on digital experience innovation, including app-to-site and test-to-cart integration
Build and mentor a high-performing eCommerce team spanning site operations, CRO/UX, and merchandising
Qualification
Required
10+ years of experience in eCommerce, site optimization, or DTC digital experience
Expertise in Shopify Plus, Loop, Klaviyo, Google Analytics 4, Tag Manager, and CMS tools
Strong understanding of UX principles, A/B testing, personalization, and data analytics
Proven success driving measurable growth through site optimization and funnel improvement
Excellent cross-functional collaboration skills; experience working with creative, product, and engineering partners
Strategic thinker with hands-on executional capability and a passion for continuous improvement
Preferred
health, wellness, or tech experience
Company
Viome
Viome is a provider of comprehensive health insights designed to help people track their gut microbiome health.
201-500 employees
H1B Sponsorship
Viome has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$301MKey Investors
Bold Capital PartnersOcgrow VenturesMarc Benioff
2024-09-10Series D· $25M
2023-08-18Series C· $86.5M
2022-10-11Series C· $67M
Leadership Team
Guruduth Banavar
Founding CTO, Head of Discovery, AI & Engineering, GM of Diagnostics
Recent News
2025-07-19
Company data provided by crunchbase