Z SUPPLY · 1 day ago
E COMMERCE CUSTOMER SERVICE REPRESENTATIVE
Costa Mesa, CA
Full-time
Hybrid
Entry, Mid Level
$23/hr - $25/hr
2+ years expZ SUPPLY is an established California Women’s lifestyle apparel brand that is leading the space for casual, comfortable style. They are seeking an experienced and motivated Ecommerce Customer Service Representative to respond to customer inquiries, resolve issues, and enhance the customer experience while collaborating with various departments.
E-CommerceEyewearFashion
Responsibilities
Effectively communicate with customers via phone, email, and live chat
Provide instruction on how to navigate website features and programs
Thoroughly assess and resolve issues regarding order status, customer accounts, product quality, payment transactions, and returns
Provide product information (size, fit, availability)
Build and maintain customer relationships through positive and informative interactions
Communicate with the warehouse team regarding outbound shipments and return processing
Assess and report technical/website issues to IT and the e-commerce team
Monitor and report product issues to production and design
Assist with monitoring site & product reviews
Collect data and provide reporting (may vary)
Escalate issues and complaints to supervisor and/or director when necessary
Will provide coverage for supervisor when needed
Qualification
Required
2+ years of customer service experience (e-commerce is a plus)
Proficient with email and Microsoft applications (Word, Excel)
Organized and detail oriented
Strong critical thinking and problem-solving skills
Ability to multi-task - engage in multiple interactions at once and work within multiple interfaces
Empathetic and engaging tone both verbally and in writing - able to calmly handle escalated situations
Excellent communication - able to clearly communicate with customers and various team members
Coachable and resilient
Proactive and attentive to customer needs
Excellent team player, with the ability to build, foster and nurture a strong team and cross-functional relationships
Strong work ethic, reliable, organized, detail oriented
Holds self-accountable for mistakes and is solution oriented
Preferred
Shopify / Full Circle / Zendesk / Loop experience a plus
Benefits
Half-Day Fridays year-round
Generous clothing discount
Comprehensive health benefit package that includes medical, dental, and vision. Team members enjoy zero premium cost for select medical plans.
401K with annual company match
Positive, collaborate company culture
Company
Z SUPPLY
Z SUPPLY is a fashion designer that sells fabrics.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ann Fong Wildes
CFO/COO
Katie Singer
Chief Merchandising Officer
Recent News
2025-09-15
2024-11-21
Company data provided by crunchbase