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Index Exchange · 2 days ago

Director/Manager, Technical Account Manager, Marketplace

New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

7+ years exp

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. The Senior Manager, Technical Account Manager will oversee a team responsible for integrating and monetizing Marketplace partners, ensuring effective technical support and strategic planning to enhance client business outcomes.

AdvertisingAdvertising PlatformsDigital MediaEnterprise SoftwareInternet

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Be present for your team consistently, providing coaching feedback and support for their career growth on a regular occurrence. Foster a culture of learning, collaboration, and accountability

Support your team through yearly performance cycles. Develop junior members of the team, and create career plans for each of your team

Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release, and development, and building of new features. Support your team in understanding how products are developed and the required levels of participation

Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings. Work to create your own area of SME within the TAM organization

Serve as a consultant to strategic marketplace partners, not limited to QBRs, scoping calls, leading technical solutioning to address their business challenges, objectives, and identify opportunities

Support your team where needed and participating in tech scoping calls, leading client technical conversations, QBRs

Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly

Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product offerings

Ensure documentation both internal and external are maintained and updated

Working with our developers to build new tools to improve operational efficiency and troubleshooting

Perform operational tasks, performance monitoring, escalated troubleshooting, supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained

Regional travel to connect with team members and clients will be expected

An escalation point of contact for our internal teams for technical issues, product related questions, and implementation best practices

Qualification

Ad-Tech experienceOpen RTB knowledgeSQL expertiseTechnical leadershipAPI documentation understandingData-driven decision makingProject managementMentorshipCollaborationProblem solvingAttention to detailCommunication skills

Required

7+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role

2-3+ years Previous experience leading a team, or coaching

Advanced knowledge of Open RTB specifications and requirements related to 'deals,' DSP / Adserver methodologies across all channels / formats

Ability to understand Rest API documentations and use related API services

Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes

Advanced problem solving, critical thinking, and analytical skills

Ability to learn and scrape KAFKA topics and parse Audit log data

Experience managing large projects with multiple cross functional stakeholders in different global regions

Advanced presentation and communication skills

Ability to think creatively, and outside the box

Strong attention to detail and professional work ethic

A proficiency for data-driven decision making

Ability to work in both collaborative and independent settings while remaining responsible, enthusiastic, proactive, and self-motivated

In depth knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology

Preferred

Buy side and campaign optimization knowledge

Familiarity with Kafka and other data streaming technologies a plus

Familiarity with BI (Business Intelligence) tools like Looker and Redash

Highly motivated self-starter with a persuasive and success-driven personality

Automation and scripting experience

Benefits

Comprehensive health, dental, and vision plans for you and your dependents

Paid time off, health days, and personal obligation days plus flexible work schedules

Competitive retirement matching plans

Equity packages

Generous parental leave available to birthing, non-birthing, and adoptive parents

Annual well-being allowance plus fitness discounts and group wellness activities

Employee assistance program

Mental health first aid program that provides an in-the-moment point of contact and reassurance

One day of volunteer time off per year and a donation-matching program

Bi-weekly town halls and regular community-led team events

Multiple resources and programming to support continuous learning

A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Company

Index Exchange

Glassdoor4.0

Index Exchange is an exchange technology, enabling digital publishers and suppliers to sell ad impressions programmatically and in realtime.

Founded in 2003

Toronto, Ontario, CAN

501-1000 employees

http://indexexchange.com

H1B Sponsorship

Index Exchange has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)