AirPay · 2 weeks ago
Customer Success & Implementation Manager
NYC Metro Area
Full-time
Hybrid
Senior Level
5+ years expAirPay is on a mission to improve the consumer experience for dental patients, and they are seeking a dynamic Customer Success & Implementation Manager to maintain high standards of customer care. This role involves guiding clients through the implementation of AirPay software and managing relationships post-launch to ensure customer satisfaction and growth opportunities.
DentalFinancial ServicesInsurance
No H1B
Hiring Manager
Cyle Jurvelin
Responsibilities
Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product
Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer’s needs
Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay
Own end-to-end product configuration, implementation, onboarding, and training for a complex, data driven product across concurrent customers
Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product
Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes
Build and nurture strong, long-lasting relationships across stakeholders - users, leadership - within the Dental Service Organizations (DSOs)
Conduct regular check-ins, business reviews, and account health assessments to proactively address challenges, maximize customer value with the product, and identify opportunities for growth
Qualification
Required
5+ years of experience in consulting, client services, or customer success. Prior experience within tech or in implementing software solutions is a requirement
Strong critical thinking and problem-solving abilities
Strong project management skills with the ability to manage multiple customers and projects simultaneously, ensuring deadlines and milestones are met
Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders, ensuring customer satisfaction and loyalty
Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
Strong work ethic. We are committed to excellence, so we work harder and smarter
Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same
Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
Based in NYC or willing to relocate, and able to work in the office at least 3 days a week
You must be legally authorized to work in the U.S. for this position and in a commutable distance to NYC
Company
AirPay
AirPay specializes in dental insurance verification services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Derek Giddon
Founder & CEO
Daniel Horowitz
Founder & CTO
Company data provided by crunchbase