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Lesaffre North America · 2 weeks ago

Technical Services Manager - Baking

United States

Full-time

Hybrid

Senior Level

5+ years exp

Lesaffre North America is a pioneering force in the world of fermentation, specializing in the baking industry. The Technical Services Manager will contribute expertise in implementation, quality control, and technical services to support clients and drive business growth, while maintaining strong customer relationships and identifying new opportunities.

Food and BeverageFood DeliveryManufacturing

Responsibilities

Demonstrate unwavering commitment to safety protocols and participate in safety programs

Provide technical support and services to new, existing, and potential accounts Assist sales team in gaining new business and maintaining client relationships

Ensure timely and accurate completion of product application and line extension projects

Conduct field evaluations and provide recommendations for product improvements

Communicate technical information through reports and database inputs

Maintain accurate testing instructions and provide technical service to customers

Assist in project development and design

Stay updated on industry trends and baking processes

Attend trade shows, summits, and continuing education to share insights Provide technical training and ensure customer satisfaction

Communicate effectively with management and production personnel

Troubleshoot application problems and participate in product testing

Identify market opportunities and make recommendations for new product development

Other duties as assigned

Qualification

Baking industry experienceTechnical supportAnalytical skillsBaking process analysisCustomer relationship managementProject developmentTechnical trainingField evaluationsMarket opportunity identificationSpanishFrenchCommunication skillsProblem-solving

Required

High school diploma or equivalent and formal baking training

5 or more years of practical experience in the baking industry

Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers' concerns and quality expectations

Excellent analytical skills are required to solve difficult technical problems for major customers

Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)

Weekend and early/late working hours are required as needed