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CheckRed · 1 month ago

Product Support Engineer

St. Petersburg, FL

Full-time

Onsite

New Grad, Entry Level

CheckRed is seeking a highly motivated Entry-Level Support Engineer to join their Tampa-based team. This hands-on technical role involves supporting customers, resolving issues, and contributing to product documentation while working closely with engineering and product teams in key security domains.

Cloud SecurityCyber Security

No H1B

Responsibilities

Serve as the initial point of contact for customer inquiries and L1 support issues

Assist customers in setting up integrations, cloud connectors, API configurations, and SSO/OAuth flows

Troubleshoot DNS issues, permission errors, API failures, and cloud misconfigurations

Reproduce issues internally and escalate to engineering with complete logs, steps, and environment details

Create and maintain product documentation including onboarding guides, troubleshooting runbooks, FAQs, and configuration instructions

Collaborate with engineering and product management teams to relay customer feedback and enhance product usability

Maintain strong working knowledge of DNS fundamentals, cloud environments, SaaS integrations, and security posture models

Qualification

PythonRDBMSCloud platformsNetworking conceptsLinux command lineREST APIsTechnical documentationCommunication skills

Required

Bachelor's degree in Computer Science or equivalent foundational knowledge

4+ years of hands-on Python experience (academic, project-based, internship, or professional)

Solid experience with RDBMS (MySQL, PostgreSQL, or similar), including schema design, writing queries, and understanding relational concepts

Basic understanding of networking and DNS concepts

Familiarity with cloud platforms such as AWS, GCP, or Azure

Comfort with Linux command line tools

Understanding of REST APIs and JSON

Strong written and verbal communication skills

Ability to write clear and structured technical documentation

Must be willing to work in-office in St.Petersburg, Florida daily

Preferred

Prior internship experience in cybersecurity, particularly in technical product support or customer-facing engineering roles

Demonstrated open-source contributions or active participation in developer/security communities

Industry-recognized certifications such as CompTIA Security+, CEH, CompTIA Network+, AWS Cloud Practitioner, or Google Cybersecurity Certificate

Company

CheckRed

CheckRed offers a cloud security solution that helps to detect, prioritize, and remediate cloud security risks faster.

Founded in 2021

Dallas, Texas, USA

51-200 employees

https://checkred.com

Funding

Current Stage

Growth Stage

Total Funding

$7.2M

Key Investors

Scott Hammack

2024-07-01Seed· $2.5M

2023-05-23Seed· $3.7M

2021-10-01Seed· $1M

Leadership Team

Patrick Wheeler

Executive VP & Co-Founder - Business Development & Finance

Stuart Scholly

Co-Founder, Board Member, Investor

Company data provided by crunchbase