HCA Healthcare · 1 week ago
Manager IT Contact Center Devops
Nashville, TN
Full-time
Onsite
Senior Level
7+ years expHCA Healthcare is an organization that invests in its team members, seeking a Manager IT Contact Center to lead Contact Center Technology initiatives. This role involves overseeing the execution of work by Genesys Developers and Cloud Engineers while collaborating with business owners to identify solutions and improve operations.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Planning: Resources, SLAs, Project tasks, Business Continuity, Capacity, and IT Solutions
Manage staff maintaining/supporting multiple products and services to meet overall vision for Parallon CSO. Prioritize staff work based on stakeholder input, allocating tasks appropriately for skills and capacity of the team members. Provide oversight to ensure quality and timeliness of work to implement the Parallon CSO strategy
Manage DevOps process and resources. Implement best practices to minimize risks to changes
Define and implement best practices processes for Requirements, Development, and support
Creates joint vision and future strategies by building and managing relationships with multiple key stakeholders and staff including functional area SMEs, Corporate IT and Internal Audit. Creates an environment that encourages information sharing, team-based resolution, cross-training, and process improvement
Responsible for the development of staff through coaching, performance planning and monitoring of progress
Ensures staff follows processes/standards to achieve needs of the business. Conduct staff goals, performance assessments, & salary recommendations
Organize and oversee daytime and on-call support for production systems, jobstreams, and processes to ensure high availability, highly accurate systems
Works with leaders to set area and product/service direction in alignment with larger direction/architecture, develops area goals, and establishes work priorities
Must be able to effectively delegate to staff and follow up to ensure commitments are met
Maintain current knowledge in application development technology and techniques
Update/Publish team dashboard of current activity, status, commitments and dates
Software upgrade planning and implementation
Qualification
Required
College graduate preferred or equivalent work experience - Prefer degree in Management Information Science or other computer related area
7+ years of experience on increasingly challenging projects in business, or systems analysis or systems development
3 or more years experience with Devops required
Experience with Five 9, Nice or other large scale cloud contact center required
Preferred
Experience with Agile and Scrum Preferred
Experience with Genesys CX Cloud Preferred
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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