Gallagher · 2 weeks ago
Employee Benefits Claims Advisor
Hunt Valley, MD
Full-time
Onsite
Mid Level
$38K/yr - $74K/yr
3+ years expGallagher is a company that partners with organizations to enhance their workplace environments. The Employee Benefits Claims Advisor is responsible for resolving complex benefit claim issues, managing communications with clients and insurance carriers, and ensuring compliance with privacy rules while providing exceptional customer service.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Hiring Manager
ERIC SERGEUK
Responsibilities
Resolves the most complex benefit claim issues by managing incoming and outbound calls and emails, collaborating with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members
Responds to and educates client members about their health and welfare benefits
Develops professional and trusting relationships with client members, responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client
Meets HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws, Advocating and negotiating on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern
Maintaining clear and accurate records and updating open issues by logging into a secure database
Qualification
Required
High School diploma or equivalent
Minimum 3-5 years related claims experience
Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date
Ability to work overtime as business need requires
Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures
Working knowledge of Microsoft Windows applications and Microsoft Office
Preferred
Bachelors degree preferred
Prior customer service and/or employee benefits experience highly desirable
Experience with CRM software (e.g. Salesforce) is beneficial
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase