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CoreWeave · 2 weeks ago

Senior Cloud Support Engineer

Bellevue, WA

Full-time

Hybrid

Mid, Senior Level

$122K/yr - $163K/yr

5+ years exp

CoreWeave is The Essential Cloud for AI™, providing a platform that empowers innovators to build and scale AI. As a Senior Cloud Support Engineer, you will resolve issues impacting mission-critical applications and AI workloads while collaborating with engineers and researchers to ensure high performance and reliability of the cloud infrastructure.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave

Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA)

Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues

Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes

Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices

Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions

Contribute to refining processes, workflows, and playbooks for handling complex customer challenges

Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches

Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides

Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives

Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required

Qualification

KubernetesLinux system administrationHigh-Performance Computing (HPC)NetworkingObservability toolsTroubleshooting skillsTrainingCoachingCreating onboarding materialsTechnical presentation skillsMentoring team membersCollaborationCommunication skills

Required

Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position

At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles

Proven hands-on work experience with Kubernetes

Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration

Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback

Experience with observability tools such as Grafana

Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes

Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes

Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences

Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions