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Blueflame AI · 5 hours ago

Client Engagement Manager - Blueflame AI (New York)

NYC Metro Area

Full-time

Onsite

Entry, Mid Level

$83K/yr - $142K/yr

2+ years exp

Blueflame AI is part of Datasite, a company at the forefront of AI technology in the investment management industry. The Client Engagement Manager will support customer use of the BlueFlame AI platform, manage implementations, build customer relationships, and collaborate with internal teams to ensure a superior customer experience.

Artificial Intelligence (AI)Financial ServicesSoftware

Responsibilities

Manage Implementations: Act as the point person for implementations of the platform with customers, ensuring that all features are correctly set up and functioning as intended

Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the implementation process

Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering team to ensure that the platform meets technical requirements and is implemented seamlessly with customers

Provide Training and Support: Provide training sessions and support to customers as needed during the implementation process

Documentation: Write and maintain documentation for implementation processes and best practices to facilitate knowledge sharing within the team

Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools

Qualification

Client Relationship ManagementImplementation ManagementFinancial Services ExperienceTechnical CommunicationCross-functional CollaborationTrainingSupportDocumentation SkillsAdaptability