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Sheraton San Diego Resort · 1 month ago

Group Sales Manager

San Diego, CA

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

Sheraton San Diego Resort is a waterfront destination recently renovated to enhance guest experiences. The Group Sales Manager will be responsible for overseeing all sales-related activities in the designated sales market, focusing on building long-term relationships to meet and exceed revenue goals.

HospitalityHotelResortsRestaurants

Hiring Manager

Tommy Castro

Responsibilities

Exceed established monthly, quarterly, and annual targeted sales goals and profit margins

Maintain an active list of accounts to ensure continuous relationship development

Maintain knowledge of the industry and trends in the market, particularly amongst competitor sets

Pulls through business and achieves revenue goals for all opportunities booking through the Marriott Sales Office

Partners with the Marriott Sales Office to book group events within the group booking parameters

Up-sells products and services, with the ability to bring the sale to closure

Assists with selling, implementation, and follow-through of group sales promotions

Coordinates and plans all Familiarization Tours (FAM) and in-market customer events

Provides accurate, complete, and effective turnover to Event Management

Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts

Coordinates site visits and partners when appropriate for in-market sales managers

Gathers all important customer data from the account/selling manager to plan appropriately (e.g. customer goals, specific needs, key account info, etc.)

Track bookings and leads generated from site visits

Verifies that the business is turned over properly and promptly for quality service delivery

Works collaboratively with off-property sales channels (e.g. Sales Office, Area Sales, and Enterprise Sales Team (EST) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative

Establishes new client relationships and maintains existing relationships to maximize revenue

Actively solicits new business opportunities by prospecting new customers (including groups, travel managers, travel agents, and consumers)

Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel

Actively participates in industry-related organizations. Attends trade shows, community events, and industry meetings to develop business

Respond promptly to incoming group sales opportunities that are within pre-defined parameters

Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary, and not duplicative

Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc., and how to sell against them

Ensure business booked is within hotel parameters

Capture and close the best opportunities for the property based on market conditions and the property's needs

Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)

Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards

Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes

Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate

Serves as a role model to demonstrate appropriate behaviors

Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures

Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards

Informs and/or updates the executives, management, peers, and subordinates on relevant information promptly

Fosters open channels of communication between all employees

Participates in the performance appraisal system process, giving feedback when needed

Encourages and builds mutual trust, respect, and cooperation among associates

Follow all additional duties as assigned by management

Qualification

Sales strategyRelationship managementMarket analysisMicrosoft OfficeCustomer serviceCommunication skillsOrganizational skillsTeamworkProblem-solving

Required

Understand the mission, vision, and goals of the hotel

Must possess excellent communication, follow-up, and organizational skills

Must be proactive and have a creative, positive, and focused mentality

Strong computer skills and proficiency in Microsoft Office

Establish goals and objectives for the department

Work cohesively with co-workers and all departments as part of a team

Ability to read, comprehend, and write instructions, correspondence, reports, and memos

Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants

Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to understand guest service needs

Ability to stand and walk for long periods of time

Ability to push, pull and lift up to 30lbs regularly