AT&T Performing Arts Center · 1 month ago
Event Manager
Dallas,TX,US
Full-time
Onsite
Mid Level
3+ years expThe AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus in downtown Dallas. The Event Manager is responsible for planning and executing various events, coordinating across departments to ensure smooth operations and providing outstanding customer care.
Performing Arts
Responsibilities
Serve as the primary point of contact for clients, promoters, resident companies, and internal stakeholders throughout the event process
Welcome clients and patrons with professionalism, warmth, and a commitment to the Center’s mission
Plan and manage event logistics, including scheduling, staffing, and operational needs
Lead pre-event meetings and walk-throughs to ensure alignment across departments
Oversee on-site event management, serving as the decision-maker for logistics, client requests, and unexpected challenges
Ensure all events comply with Center policies, safety regulations, and contractual obligations
Support budget tracking and cost management for assigned events
Ensure that all event and patron spaces are in order and present a safe and inviting environment
Coordinate with front of house, box office, concessions, parking, housekeeping, catering, production, and security teams to ensure clear communication and smooth event operations
Oversee audience flow, seating, lobby management, and accessibility accommodations
Ensure compliance with safety and emergency procedures; act as the point of contact for incidents and client concerns
Manage client concerns with professionalism, empathy, and authority, modeling best practices in guest services
Serve as the on-site contact during performances and events, providing support and resolving issues as needed
Serve as a highly visible, approachable presence, modeling hospitality, equity, and community
Be present through the conclusion of the performance or event and load-out, ensuring that all vendors and clients have fully exited the campus before leaving
Prepare detailed post-event reports documenting attendance, incidents, and feedback
Keep the Lead Event Manager promptly and fully informed of any situation that requires immediate management attention
Complete Weekly Office Hours Checklist consistently
Serve as lead Event contact for assigned resident company performances
Attend all pre-show meetings
Create and distribute event notes, updating as needed
Ensure the Center's core values are being adhered to
Other duties as assigned
Qualification
Required
Bachelor's degree in a related field from an accredited university, or an equivalent combination of education and related professional experience as determined by the hiring department
Minimum of three years of education and/or professional experience in events, entertainment, or related industries
Ability to work a flexible schedule, including frequent nights, weekends, and holidays
Proven ability to establish priorities and manage multiple projects simultaneously in a fast-paced environment
Strong computer skills, including proficiency in Microsoft Word and Excel
Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of personalities
Exceptional organizational skills and a strong attention to detail
Preferred
Proficiency in CAD software
CVP or CMP certification
Trained Crowd Manager certification
Company
AT&T Performing Arts Center
The AT&T Performing Arts Center’s mission is to provide a public gathering place that strengthens community and fosters creativity through the presentation of performing arts and arts education programs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Heinbaugh
Chief Advocacy Officer
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