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GEICO · 4 months ago

Senior Innovation Analyst

United States

Full-time

Remote

Senior Level, Lead/Staff

$91K/yr - $172K/yr

8+ years exp

GEICO is a private American auto insurance company that is undergoing a digital transformation to enhance its claims process. The Senior Innovation Analyst will collaborate with various stakeholders to modernize claims technology and procedures, focusing on improving business performance through data and process optimization.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Evaluate the current state of the business process and associated technology, identify areas of opportunity for improvement, and develop actionable strategies based on findings

Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drive collaborative efforts to ensure process delivers against requirements

Apply and maintain expert knowledge of the business and manage ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance

Utilize data and analytics to deliver insight into customer and business process performance and shares best practices with overall team

Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy

Guide and influence process re-engineering and technology implementation to enable innovative workflow redesign

Preparing, summarizing, and delivering reports and/or presentations on findings or project progress

Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications

Identifying, tracking, and monitoring project risks and expected benefits

Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives

Working across GEICO’s Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes

Providing oversight of pilot programs, POC’s, or A/B testing and reporting on performance and progress

Participating in innovation workshops, ideations sessions, or design sprints for the purpose of identifying creative methods to solving problems

Establishing a culture of innovation, agility, continuous improvement, openness and caring

Keeping abreast of industry, market and company trends, techniques and capabilities

Qualification

Business process optimizationInnovation methodologiesClaims management experienceData analyticsStakeholder collaborationCuriosityEffective communicationCritical thinkingEmotional intelligence

Required

8+ years experience in business process optimization, business analysis, consulting, innovation, and/or process engineering/optimization

Bachelor's degree in Business, Finance, Economics, Statistics or other related area

Effective communicator with the ability to clearly articulate a common strategic vision

Experience working in collaboration with multiple stakeholders

Ability to identify and execute on opportunities exposed by evolving process & technology

DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work

Leads from the front and isn't shy about using their voice

Ability to lead and influence with empathy and humility

Ability to navigate and lead through complexity

Curiosity, critical thinking skills; a lifelong learner who sees situations through multiple lenses

Exceptional character and an ability to instill confidence and build trust. Someone who possesses high emotional intelligence, and is an attentive, empathetic listener

Preferred

Management experience in P&C insurance claims, with subject matter expertise in material damage, casualty, or commercial auto claims handling

Experience in the Insurance and/or InsurTech industry(ies), preferably within claims

Experience in innovation or transformation roles, preferably within P&C insurance

Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps

Demonstrated competence in innovation methodologies, processes, and principles

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company

GEICO

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GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees