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Vaniam Group · 1 month ago

Associate Coordinator, Client Services

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $55K/yr

Vaniam Group is a purpose-driven independent network of healthcare and scientific communications agencies. The Associate Coordinator, Client Services will support client-facing excellence and operations, including pitch and proposal coordination and client meetings, while collaborating with internal teams and leadership.

Brand MarketingConsultingOncologyProfessional Services

Responsibilities

Serve as the point of contact for internal client services leadership and cross-functions (Creative, Sci Comm, Finance, etc.)

Create kick-off documents and meeting materials that support client deliverables

Manage best practices across clients with enforcement of SOPs

Coordinate with Business Operations, Digital, Creative, and Editorial teams to ensure timelines as directed by client services leadership

Partner with client services on tasks such as proposal or SOW preparation, call setup, status updates, and other coordination tasks for business development

Pitch coordination: timelines, routing, and process management with Client Services Leadership

Support meeting coordination and routing of agenda items and action items post-call to ensure clarity and accountability

Support team meetings management and scheduling

Support regular project status meetings with internal core team and clients as necessary

Prepare, schedule, and participate in client status meetings as needed; document notes and action items for follow-up

Maintain contact with clients as a support function for timely and quality deliverables

Client-facing responsibilities as needed

Participate in department-wide meetings, training, and activities

Understand and follow processes and best practices

Participate in company trainings, meetings, and functions

Partner with client services teams to support Vaniam Group business development initiatives

Help traffic the pitch development process with internal teams, including setting up communication channels, creating timelines, documenting next steps, holding team members accountable for assignments, and coordinating deliverables

Qualification

Client services coordinationProposal preparationProject managementPowerPoint proficiencyMicrosoft Office proficiencyCustomer serviceOralInterpersonal skillsWritten communicationOrganizational skillsTime management