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Chase · 1 month ago

Product Design Lead - Client Experience, Private Bank Digital, Vice President

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Senior Level, Lead/Staff

$142K/yr - $205K/yr

8+ years exp

Chase is a premier global financial institution seeking an innovative Experience Design Vice President to lead the evolution of their US client-facing digital experience. This role involves redefining client interactions with finances through user-centric digital solutions while balancing hands-on design work and team management responsibilities.

BankingFinancial Services

Responsibilities

Lead the strategy, design, and delivery of the authenticated digital experience for US private banking clients, distilling complex financial challenges into simple, elegant solutions that empower clients and ensure every interaction is intuitive and user-centered

Actively execute UX/UI design work while managing and mentoring a small team of designers. Foster a culture of design excellence, collaboration, and continuous growth, driving performance, development, and a high standard of craft across the group

Partner with multiple product managers and cross-functional teams, collaborating strategically to align design with business goals and deliver cohesive, high-impact solutions

Present and articulate design decisions to senior stakeholders and leadership

Set the bar for quality and consistency by advocating for user-centered design, accessibility, and inclusive practices, ensuring every product delivers exceptional value

Champion the integration of AI and other emerging technologies and industry trends, keeping our products at the cutting edge of digital finance

Qualification

Experience designProduct strategyFigmaTeam managementUsability testingStakeholder managementCross-functional collaborationCreative directionCommunication skills

Required

Portfolio link required in resume (please include passwords if protected)

Bachelor's degree in design or equivalent practical experience

8+ years of experience in experience or product design, with at least 3 years building and managing high-performing teams

Proven track record of defining product strategy, synthesizing complex requirements into cohesive, user-friendly solutions and scaling digital products

Experience designing for a consumer or financial services settings or another regulated, data-dense industry

Experience in managing and growing designers, with strong team collaboration and communication skills. Ability to inspire high-quality UI through creative direction, hands-on collaboration, and a strong sense of craft

Exceptional communication skills, with the ability to influence and inspire

Strong skills in stakeholder management and cross-functional collaboration, with experience partnering with multiple product managers and teams and engaging with product leadership at the highest level

Expertise in Figma and hands-on usability testing