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CPI Card Group · 1 month ago

User Support II - hybrid schedule

US-IN-Fort Wayne

Full-time

Hybrid

New Grad, Entry Level

CPI Card Group is a payment technology company that provides innovative solutions for credit, debit, and prepaid services. They are seeking a User Support II to troubleshoot and repair various systems, focusing on ticket resolution and improving service delivery to enhance end-user satisfaction.

Financial ServicesPaymentsPrinting

No H1B

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Install, modify, and repair computer hardware and software

Diagnose technical problems with networks, applications, and cloud systems

Clearly, communicate the problem solving/support process with end users via a ticketing system

Delegate and engage the appropriate resources to ensure issue resolution

Qualification

Technical supportTroubleshootingMicrosoft Office SuiteHelp desk experienceCustomer-centric viewCalm demeanorTech-savvyClear communicationProject managementDetail oriented

Required

Excellent written and oral communication skills; comfortable presenting ideas and concepts

Ability to work independently and pro-actively

Excellent project management skills

Must be detail oriented and able to multi-task

Capable of thinking tactically and strategically

Strong ‘doer' mentality; ability to drive ideas from concept to completion

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)

Elementary English proficiency communication skills necessary

Highschool Diploma or GED

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Preferred

Passion for enriching the lives of others through the resolution of end-user issues

Customer-centric view on delivering service and support

Experience as a help desk technician or customer support role

A tech-savvy individual with a passion for life-long learning

Clear communication skills

Calm demeanor in times of high workload

Benefits

Competitive pay rates and an inclusive, empowering and rewarding culture.

Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.