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Flagship Facility Services, Inc. · 5 hours ago

Facilities Account Manager

San Jose, CA

Full-time

Onsite

Senior Level

5+ years exp

Flagship Facility Services, Inc. is seeking a Facilities Maintenance Account Manager to join their dynamic team in San Jose. This role is pivotal in driving customer satisfaction and ensuring the seamless delivery of facility maintenance services, while managing client accounts and fostering long-term relationships.

CommercialFacilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Safely lead daily operations, ensuring our team and suppliers follow client and Flagship safety protocols

Manage the client’s operating expenses based on our scope, ensuring that Flagship spends the client’s money responsibly and within budget

Manage the Flagship P&L, achieving revenue and margin expectations for the account

Manage and develop the on-account FlagShip team

Implement a continual improvement program across the sites we manage – CMMS, performance dashboards, improved reporting, structured people and client development, planning and scheduling, and full ownership for all FlagShip services (janitorial and IFM)

Develop an annual account plan ensuring a regular cadence of client interaction, client business objectives, scope expansion, and an understanding of changes in key client personnel

Actively drive year over year revenue and margin growth

Manages the day-to-day operations of the on-site employees in their performance of work

Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements

Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company

Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring

Fosters a success-oriented, accountable environment within the company

Work closely with the Vice President of Operations to accomplish the goals and objectives

Participates in administering company policies, directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives

Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures

Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives

Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions

Oversees key projects, processes and performance reports, data and analysis

Supervise management of in-house and outside personnel

Conducts regular training sessions for employees on job procedures and safety

Ensures all supplies, materials, and work performed meets the quality standards set by the company

Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc

Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained

Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control

Evaluates the performance of those employees reporting to him/her at least semi-annually based on the standards of performance included in the position description, and discuss the evaluation with the employee

Attends the orientation meeting with new customers and the sales representative to ensure the customer and Service Performance Corporation; mutually understand and are in agreement as to the services to be provided

Meets with the customer, in person or by telephone, on a regular basis to ensure the customer’s needs are being met, and to solicit additional work outside the contract

Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing

Develops potential customer lists through canvassing and community contacts

Any other related duty as directed by the Vice President of Operations

Qualification

Client managementFacilities managementP&L managementMicrosoft OfficeCustomer serviceProfessional demeanorBilingual English/SpanishTeam leadershipCommunication skills

Required

5+ years of experience in client facing role

Must have excellent internal and external customer service skills

Professional demeanor

Ability to work well with others and motivate people

Ability to work independently and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

Microsoft Office skills, i.e. Excel, Word, etc

Excellent written and verbal communication skills

Bachelor's degree or equivalent; or five years related experience and/or training; or equivalent combination of education and experience in the facilities field