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Farmers Insurance · 2 weeks ago

Client Systems Engineer II - Senior Deskside Support in Phoenix, AZ (Hybrid)

Phoenix, AZ

Full-time

Hybrid

Senior Level

5+ years exp

Farmers Insurance is committed to delivering peace of mind to customers through protection and comprehensive advice. The Client Systems Engineer II will provide advanced onsite deskside support, manage complex technical issues, and mentor team members while ensuring minimal disruption to business operations.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Provide onsite deskside support for all employees, including VIP/Executive white-glove service

Participate in on-call rotation for after-hours support of critical incidents

Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment

Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.)

Manage major projects such as deployments, testing, and remediation; develop customer training and technical documentation

Support conference room technology and AV equipment for meetings

Maintain accurate asset tracking and inventory for end-user hardware

Mentor junior team members and act as a senior technical resource

Qualification

Deskside supportTechnical troubleshootingCustomer serviceProject managementCompTIA A+CompTIA Network+ITIL FoundationMicrosoft Certified Modern Desktop Administrator AssociateMicrosoft Endpoint ManagerServiceNowActive DirectoryProfessionalismData integrityMDM device managementCommunication skillsWork under pressureInterpersonal skillsConfidentiality

Required

Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience

High school diploma or equivalent required

IT related certifications, the equivalent relevant experience

Strong and effective written and verbal communication skills

Ability to work under pressure and manage critical incidents during on-call shifts

Excellent customer service and interpersonal skills for high-touch interactions

Professionalism and discretion when supporting executives

Ability to lift and move computer equipment as needed

Ensure data integrity and security through compliance with corporate policies and IT best practices

Uphold strict confidentiality and security standards when handling executive data

Assist VIP/Executives during travel and remote work

Provide Support for Executive Board meetings which may require to be in person (travel)

Preferred

Bachelor's degree preferred

CompTIA A+

CompTIA Network+

ITIL Foundation

Microsoft Certified: Modern Desktop Administrator Associate

SAFe Practitioner (SP) – “SAFe for Teams

Experience with MDM device management platforms

Benefits

Bonus Opportunity (based on Company and Individual Performance)

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (105)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)