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Shea Properties · 1 month ago

Senior Service Manager

Shoreline, WA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $105K/yr

3+ years exp

Shea Properties is a real estate company with a diverse portfolio, seeking a Senior Service Manager to oversee maintenance operations at their apartment communities. The role involves managing maintenance requests, supervising service staff, and ensuring compliance with company standards and safety regulations.

Real Estate

Growth Opportunities

Responsibilities

Prioritizes, completes and/or delegates maintenance work and maintenance service requests for the apartment community. Completes related paper work in an accurate and timely manner. Utilizes computer software to track the status of open and closed work orders

Assigns work orders and reviews safety requirements on each; review with the service technician as appropriate

Must participate and lead lineup

Performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems

Schedules apartment maintenance turnover process per established policies. Inspects all rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in

Completes move-out checklist assigning appropriate resident move-out charges, and forwards invoices to the management office for approval and completion of the statement of deposit

Assists in obtaining competitive bids for budgeted maintenance and capital improvements as requested by the Community Manager or Regional Manager

Schedules and inspects all vendor/contractor work performed to ensure quality and completeness, and compliance with company standards

Purchases inventory supplies adhering to the property budget and company polices and procedures

Reviews, codes, and approves all vendor invoices in Avid Exchange

In conjunction with the Community Manager, participates in the preparation and management of the operating budget and monthly variance reports

Inspects the physical apartment site including all garages, carports, driveways, streets, stucco, siding, pools, saunas, building, recreational facilities, identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Community manager for review at the end of each month

Conducts weekly property inspection of all common areas of the property and completes the Property Inspection Checklist informing the Community Manager of all extraordinary items, and scheduling all required work

Makes recommendations to the Community Manager on new technologies, methods, and materials for improving operating costs

Schedules and/or provides on-call maintenance for evenings, weekends and holidays per company policy

Provides and maintains his/ her own hand tools customarily used in the industry and building trades

Conducts bi-weekly safety meetings in accordance with Shea Properties written HAZCOM Program

Participates in staff selection/interview process. Recruits, hires, and trains all service staff under the approval and direction of the Community Manager and Regional Manager

In conjunction with the Community Manager, supervises and provides support and direction to the service staff. Resolves personnel issues and supports team building with positive and open communication

Under direction and approval of the Community Manager, prepares annual reviews for all direct reports, sets goals and objectives and implements Development Plans for all associates as needed

Supports and motivates staff to participate in company sponsored classes and provided training. Ensures compliance with all mandatory training

Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community

Schedules on-call maintenance, per policy, for evenings, weekends and holidays as scheduled

Qualification

Property management experienceAdvanced maintenance skillsProject management skillsMicrosoft Office proficiencyYardi knowledgeCustomer serviceTeam buildingSafety awarenessEffective communicationConflict resolution

Required

Ability to perform advanced level maintenance related tasks

Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively to customers

Understanding of budget process. Ability to read and interpret numerical information

Provide exceptional customer service

Project management skills including planning, organizing, and coordinating tasks

Negotiate and resolve conflicts

Ability to operate hand tools

Knowledge of First Aid and Safety procedures

Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example

Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook) and Yardi preferred

Minimum of 3 years property management experience performing maintenance related job duties and with at least 1 year at the management level preferred