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Comtech Telecommunications Corp. · 5 days ago

Project Manager

Stoughton, MA

Full-time

Onsite

Mid Level

$74K/yr - $108K/yr

Comtech Telecommunications Corp. is a leading global technology company providing advanced communication solutions. They are seeking a Project Manager to act as a liaison between the operational team and the Massachusetts 9-1-1 call center management, ensuring effective communication and successful deployment of NG9-1-1 technologies.

Developer PlatformInformation TechnologyInternetManufacturingPublic RelationsTelecommunicationsWireless

Responsibilities

Act as the central point of contact between the NG9-1-1 vendor and 9-1-1 call centers, ensuring consistent, clear, and timely communication

Build and maintain professional relationships with call center managers, supervisors, and staff to foster trust, collaboration, and cooperation

Facilitate the deployment and integration of new NG9-1-1 technologies by coordinating between technical vendor teams and operational call center personnel

Monitor project timelines, identify potential issues, and assist in problem-solving to ensure smooth transitions and minimal service disruption

Communicate complex technical information in a way that is understandable and actionable for 9-1-1 center leadership and staff

Provide feedback from call centers to the vendor to help shape product enhancements and ensure operational needs are met

Support training, change management, and adoption of new technologies, helping call centers maximize the benefits of NG9-1-1 solutions

Participate in meetings, workshops, and testing activities as required to represent both company and call center perspectives

Qualification

Public Safety ExperienceTelecommunications KnowledgeProject ManagementInterpersonal SkillsCommunication SkillsProblem-Solving SkillsChange ManagementOrganizational SkillsFlexibility