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Resource Metrix · 1 month ago

Future Opening: ADMINISTRATIVE SPECIALIST

Arlington, VA 22209

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $45K/yr

Resource Metrix is a consulting firm specializing in management and technology services for federal agencies. They are seeking an Administrative Specialist to handle customer service inquiries, manage personnel data, and perform various administrative duties to support their operations.

Information TechnologyManagement ConsultingSoftware Engineering

Responsibilities

Answer all incoming calls to the Customer Service Desk, determine nature of the calls, and direct the caller appropriately

Check all customers in, utilizing the HCM Helpdesk Database

Direct customers to the appropriate staff member required to resolve the customer’s personnel or finance service needs

Ensure that customer is properly logged out once they have received the necessary services

Load service member data into the system of record who have not been automatically loaded to the system upon accession

Grant access to personnel to view their Title 10 (T10) profile in the system of record if they are not able to while in processing

Issue checklists to service members reporting to Customer for AGR In- or Out-Processing, ADOS In- or Out-Processing, Birth Month Review, AGR Reassignment, etc

Input data from completed checklists, once they are returned to Customer Service by the service member, in order for the checklist to be closed in the system

Answer basic personnel and transition questions

Direct inquiries with complex issues to the appropriate NCO or Officer within the HCM, or schedule an appointment for the customer to come in person and resolve the inquiry

Escort personnel without building credentials, who are seeking DEERS/RAPIDS services (dependent ID, Common Access Card (CAC), DD Form 1172, add/remove dependents to/from their DEERS record)

Coordinate and schedule conference room availability within the TARC for various briefings provided by HCM

Provide workload data reports from the HCM Helpdesk Database

Perform other administrative duties as necessary (i.e. make new ID tags for Soldiers and review SOPs)