Kastle Systems · 1 week ago
Customer Success Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expKastle Systems is a leader in managed security, providing innovative technologies for a safer world. The Customer Success Manager will serve as the primary contact for clients, ensuring satisfaction and fostering long-term relationships while overseeing revenue growth and delivering exceptional customer service.
Information TechnologyProperty ManagementSecurity
Responsibilities
Serves as the primary point of contact and builds long-term relationships with customers
Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle-centric and industry best practices
Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc
Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise
Monitors and analyzes customer’s usage of our service
Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client
Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base
Qualification
Required
Bachelor's degree preferred
2-4 years of Account Management/Customer Success Management experience
Ability to create, maintain, and enhance customer relationships
Professional, polished in appearance and able to communicate in a detailed and articulate manner
Technical competence (understanding of software, hardware, networks, etc.)
Detail oriented, motivated, persistent and a skilled negotiator
High level of initiative, self-directed, and works well in a team environment
Experience training customers on the use of technology
Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others)
Must be able to work overtime, weekends, and/or nights when required
Company
Kastle Systems
Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Haniel Lynn
Chief Executive Officer
Ralph Masino
CFO
Recent News
Washington Business Journal
2025-01-22
Company data provided by crunchbase