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Great Lakes Credit Union · 1 month ago

Inbound Call Center Representative

Chicago, IL, US

Full-time

Hybrid

Entry Level

$19.99/hr - $29.98/hr

1+ years exp

Great Lakes Credit Union is Hiring GREAT people for our GREAT team! As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high-volume credit union contact center environment.

BankingFinancial Services

Responsibilities

Handle high – volume inbound calls with professionalism, empathy, and efficiency

Work collaboratively with multiple departments and use multiple software systems to support our members’ needs

Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions

Build trust and genuine connections with each member thought active listening and clear communication

Uphold the GLCU’s values and standards of greatness in every interaction

Qualification

Call center experienceMultiple software systemsCommunicationAttention to detailEmpathyQuick learnerAdaptabilityActive listeningCalm under pressure

Required

Minimum of one (1) year of experience in a call center or financial institution

Passion for helping others and making a difference

Excellent communication skills, especially over the phone

Quick learner with ability to navigate multiple software tools with ease

Calm under pressure and adaptable in a constantly changing environment

Strong attention to detail and a drive to go above and beyond for every member

Preferred

Call center experience in a high-volume call center or high-volume phone environment or financial institution

Proven experience to become proficient with multiple software systems

Benefits

Competitive total compensation package

Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.

Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.

Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.

Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.

Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.

Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.

Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.

Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.

Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.