Udemy · 2 weeks ago
Salesforce Service Cloud Developer
Austin, CO
Full-time
Hybrid
Senior Level
$157K/yr - $196K/yr
5+ years expUdemy is an AI-powered skills acceleration platform dedicated to transforming lives through learning. They are seeking a Salesforce Service Cloud Developer to design, build, and scale solutions that enhance their global customer support operations, collaborating with product managers and cross-functional partners to deliver advanced case management and automation solutions.
E-LearningEdTechEducationTraining
Responsibilities
Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements
Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modular design
Design and implement advanced automation using Flows, Process Builder, and Apex with complex branching logic, transaction control, and error handling
Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs, platform events, and Workato
Execute configuration tasks, data migrations, and transformations using both declarative tools and custom ETL processes
Support testing phases (QA, SIT, and UAT) and manage deployments across environments using Gearset with Udemy defined CI/CD practices
Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability
Actively engage in agile development practices including sprint planning, backlog grooming, and daily standups to deliver high-quality solutions on schedule
Qualification
Required
5-10 years of experience developing and administering Salesforce Service Cloud, with emphasis on supporting global SaaS companies
Required Salesforce certifications: Salesforce Administrator, Platform App Builder, Platform Developer I certifications
Hands on experience implementing complex Service Cloud solutions including Cases, Knowledge, Omni-Channel, and advanced automation
Advanced skill in both declarative development (Flow, Process Builder, Validation Rules) and programmatic development (Apex, Aura, LWR, Lightning Web Components, API integrations)
Experience working in an agile development environment with regular sprint cycles
Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders
Technical Problem-Solving: You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability
Technical Depth: You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions
Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing
Proficiency in JavaScript, HTML, and CSS, Aura, LWR for Lightning Web Component development
Expert-level Flow builder skills with the ability to create complex, multi-step flows
Experience with SOQL and SOSL query optimization for large data volumes
Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services
Version control expertise using Git, including branching strategies and merge conflict resolution
Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI
Understanding of security best practices including sharing architecture and permission sets
Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives
Flexibility: You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You're comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job
Preferred
Experience with Salesforce Experience Cloud, Workato, Gearset, and AI solutions are preferred
Preferred Salesforce certifications: Platform Developer II, Service Cloud Consultant, Experience Cloud Consultant, Javascript Developer 1
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Michael Kehoe
Manager, Strategy and Operations
Recent News
Fintech Schweiz Digital Finance News - FintechNewsCH
2026-01-06
Techgist Africa | Africa Leading Tech News, Reviews and Tips
2026-01-03
2025-12-26
Company data provided by crunchbase