Rapiscan Systems · 2 days ago
Customer Account Manager - REMOTE
United States
Full-time
Remote
Senior Level
5+ years expRapiscan Systems, Inc. designs and markets security and inspection systems worldwide. They are seeking a Customer Account Manager to support large, complex customers, managing daily operations of support services, upgrades, and deployments while ensuring customer satisfaction and service delivery.
Cyber SecurityGovernmentInformation TechnologySecuritySoftwareVirtual Reality
No H1B
U.S. Citizen Only
Responsibilities
Develop and maintain favorable relationships with new and existing clients in order to increase revenue
Ensures that organizational goods or services consistently meet client needs
May be responsible for providing sales quotations as well as sustaining and renewing client contracts
Determines best practices on scoping, planning, cost estimating, and pricing of projects
Ensure projects and or service delivery are completed on-time, within budget, and within customer expectations
Rebuild client relationship during Program/Project recoveries
Able to communicate with customer on Rapiscan products and capabilities
Proactively monitors project status or service delivery- financially and execution status
Oversees and performs clerical and administrative support tasks
Establishes work procedures and standards to improve efficiency and effectiveness
Quote submission to customers for service efforts
Provide invoicing guidance for the Service Billing to align with project and/or customer contract. Example: Billing expense factors such as travel time, air travel, labor hours, hotel, mileage and system parts used
Verifies monthly Service and Contract Reports to ensure that all billable information is included
Prepares and provides a weekly report status of project or customer service delivery to internal or external stakeholders
Provides basic statistical analysis of various service data. Example Pareto on Work Order Type (CM, PM, Install, etc..) or Work Order Monthly Trend Chart
May need to travel to customer locations as needed
Available during nonstandard hours to address customer escalations
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
B.S. degree in Business or Technical discipline preferred
Customer Account Management 5+ years' experience
Project Management Experience 2 years: Project Management Professional (PMP) Certification a plus
Technical understanding of security equipment a plus
Superior communications skills
Superior organization and planning skills
Analytical – Ability to translate field input into useful failure frequency reports for engineering
Self-starter who can manage multi-tasking, multiple customer accounts
Proactive, positive communicator with customers and internal colleagues
Customer Relationship building skills
Experience at working effectively in highly challenging environments
Proven ability to interact with senior level management levels
Presentation skills – Presenting program status to internal and key external customers
Responsiveness – Provide timely follow-up. In addition, assertiveness to obtain feedback
Multi-Tasking Organized – Document everything for back-up later
Must be well-versed in Excel (Microsoft Project a plus)
Advanced Negotiation skills – Either with subcontractors to get quotes down or amongst departments to make your project a priority
Prioritization – Ability to assess the situation and deem the right course of action
SSI Vetting or Clearance may be required depending on contract
Must be available during nonstandard hours (after hours, weekends, and holidays)
Company
Rapiscan Systems
Rapiscan Systems provides surveillance like people screening, radiation detection, cargo and vehicle inspection.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-09-29
News is my Business
2025-08-26
Company data provided by crunchbase