EverCommerce · 1 month ago
EverPro - Customer Success Manager (Hybrid, Phoenix AZ)
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $94K/yr
2+ years expEverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. As a Customer Success Manager, you will serve as a trusted advisor to customers, guiding them through onboarding and driving product adoption to ensure retention and growth.
Digital MediaFinancial ServicesSoftware
No H1B
Responsibilities
Develop and execute tailored customer success plans to drive product adoption, retention, and account growth
Partner with new customers during onboarding to ensure a smooth and successful launch
Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas
Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform
Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions
Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers
Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks
Qualification
Required
2–4 years of experience in Customer Success, Account Management, or related SaaS roles
Strong communication, relationship management, and problem-solving skills
A proactive, consultative approach with a passion for helping customers succeed
Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously
Preferred
Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus
Benefits
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Company
EverCommerce
EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Silver Lake
2021-07-01IPO
2019-07-23Private Equity
Leadership Team
Eric Remer
Founder/CEO
Ryan Siurek
CAO
Recent News
thefly.com
2025-12-18
2025-12-18
EverCommerce Inc.
2025-11-24
Company data provided by crunchbase