AHEAD · 1 month ago
Senior Engineer, AWS Intelligent Support
United States
Full-time
Remote
Senior Level, Lead/Staff
$140K/yr - $170K/yr
8+ years expAHEAD builds platforms for digital business, helping enterprises deliver on the promise of digital transformation. They are seeking a versatile Tier 2/3 AWS Engineer to join their Partner-Led Enterprise Support team, acting as the primary technical escalation point for AWS customers and handling high-severity incidents and complex architectural reviews.
Cloud ComputingInformation TechnologySoftwareStaffing AgencyVirtualization
Responsibilities
Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem
Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans
Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages
Mentor junior engineers and maintain internal knowledge base
Contribute to internal tooling (custom dashboards, alerting, automation)
Qualification
Required
8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS
AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) + at least one Specialty (e.g., Security, Networking, Data Analytics, ML)
Broad, practical knowledge across compute, storage, database, networking, security, and management tools (see domains above)
Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform)
Strong scripting: Python (boto3) and shell scripting; experience with automation
Proven ability to resolve critical incidents in large-scale environments (include SLA metrics)
Familiar with ITIL-style problem management and blameless post-mortems
Ability to explain complex technical issues to both engineers and C-level executives
Excellent written technical documentation skills
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Company
AHEAD
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.
1001-5000 employees
H1B Sponsorship
AHEAD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (22)
2022 (20)
2021 (18)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$97.72M2024-05-06Series Unknown· $5.7M
2024-02-15Series Unknown· $43.6M
2023-11-02Series Unknown· $5.77M
Leadership Team
Daniel Adamany
Founder and CEO
S
Stephen Ayoub
Co-Founder and President
Recent News
2025-11-19
Company data provided by crunchbase