Livingston HealthCare ยท 1 month ago
Systems Support Specialist - IT
Livingston, MT
Full-time
Onsite
Entry, Mid Level
$25.25/hr - $25.25/hrLivingston HealthCare is seeking a Systems Support Specialist to provide operational user support, training, and customer service across all departments. The role involves assisting users with software and hardware issues, coordinating with system providers, and maintaining network infrastructure.
Health CareHealth DiagnosticsHome Health CareMedicalRehabilitation
Responsibilities
Responsible for the education and training of staff for supported applications
Delivers education and training of staff for computer hardware, mobile devices, and telephone system hardware
Provides user support on software and hardware questions and problems
Assists computer users in resolving problem situations
Assists in performing maintenance on computer hardware
Provides departmental reports in response to management requests
Performs device setup such as for printers, PCs, mobile devices, telephones, etc
Interprets I.S. procedures and makes recommendations for revisions
Communicates updated information to system users at all levels
Manages the accuracy and currency of the system master files
Maintains, upgrades, and builds network nodes, infrastructure, connectivity devices, and servers at all levels for both wired and wireless LANs and WAN connectivity
Performs troubleshooting, configuring, and maintenance of the IP and analog telephone systems, as well as mobile cellular devices and tablets
Documents all work, including I.S. equipment repairs, maintenance and troubleshooting, and telephone system work
Responsible for presenting to and teaching groups of people
Provides recommendations for strategies and resource allocation needed to meet system-related goals
Monitors quality improvement and auditing to insure full compliance with federal and state guidelines
Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues
Assumes periodic on-call responsibility, providing after-hours and weekend technical support availability
Performs other duties as assigned
Qualification
Required
Ability to effectively communicate information to system users at all levels
Education: BS degree in Information Systems or business field; or, high school diploma and related experience
Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet
Knowledge of TCP/IP network basic concepts: IP addressing, routing, switching
Preferred
Familiarity with health care financial information systems, (Cerner Revenue Cycle)
Familiarity with electronic medical records systems (Cerner Millenium preferred)
Microsoft, Cisco, CompTIA or other industry certifications
Benefits
Robust Benefits Package
Company
Livingston HealthCare
Livingston HealthCare is a medical center that offers internal medicine, occupational therapy, and imaging services.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase