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Prompt Health · 1 month ago

Billing Tech Support Specialist (B2B SaaS)

United States

Full-time

Remote

Mid Level

$24/hr - $28/hr

3+ years exp

Prompt Health is revolutionizing healthcare by delivering modern software to rehab therapy businesses. They are seeking a Billing Tech Support Specialist to assist clients via email support, ensuring customer satisfaction and contributing to the Client Success Team.

Health CareInformation TechnologyMedicalSoftware

Responsibilities

Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner

Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer

Support engineering ticket creation, review and prioritization

Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system

Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Qualification

Medical billingCustomer support softwareAnalytical mindsetB2B SaaS experienceMS ExcelProactiveMultitaskingEagerness to learnExceptional communicationSelf-motivated

Required

3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience

Medical billing background required- Physical Therapy billing strongly preferred

Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)

Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software

Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously

Ability to multitask, keep records, prepare reports, and follow specific instructions

Proficient in MS Excel

Exceptional written and verbal communication skills

Eagerness to learn and adopt software