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BNY · 2 weeks ago

Vice President, Client Operations Manager

Lake Mary, FL

Full-time

Onsite

Mid Level

4+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, OPS Client Service Manager to lead the client operations and reporting team, enhance client service delivery, and ensure compliance with regulatory requirements. The role involves collaboration with cross-functional teams to improve operational efficiencies and maintain high standards of client satisfaction.

Financial Services

Responsibilities

Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles

Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions

Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting

Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise

Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction

Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management

Qualification

Client service deliveryAnalytical abilitiesLeadership skillsOperational experienceManagement experienceRegulatory complianceProblem-solving skillsCommunication skillsInterpersonal skills