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Kent Outdoors · 1 day ago

Retail Sales Associate

Austin, TX

Full-time

Onsite

Entry Level

1+ years exp

KENT Outdoors has been a premier destination for outdoor enthusiasts for over 50 years, offering innovative and reliable equipment. They are seeking a Part-Time Retail Sales Associate to enhance customer experiences and build lasting relationships while promoting BOTE products.

Retail

Responsibilities

Be the voice of the brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do

Serve as an advocate for our customers, be knowledgeable, confident and exude professional behaviors

Open and close the business, being assigned direct access to enter and exit as a leader in the building, as directed by the store manager to effectively meet the needs of the business

Learn the BOTE family of products, including Paddleboards, Kayaks, Skiffs, Docks, and all gear. Confidentially speak to customers intelligently about the products

Work with a sense of urgency to ensure that all customer inquiries are responded to and resolved appropriately according to the company’s standard operating procedures

Work on the sales floor and in the water to demonstrate how BOTE products are best utilized for performance and safety. Placing customers on the correct products with the ideal gear

Build community by knowing who is visiting BOTE one customer at a time, planting seeds, and building customers for life

Effectively process all transactions, not limited to sales/ returns/exchanges and warranty solutions maintaining data integrity

Own the process for properly maintaining brand standards, general housekeeping, replenishment and visual merchandising, and product placement

Lead customer engagement actions and behaviors, driving legendary experiences one customer at a time with great consistency, building a store community client base

Be the lead contributor to delivering Sales Plans and all KPI results

Be knowledgeable and confident with all store financials, procedures, and playbooks as they are created and implemented