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ALO · 2 hours ago

Manager, Site Reliability Engineering

San Ramon, CA

Full-time

Onsite

Mid, Senior Level

$175K/yr - $235K/yr

5+ years exp

ALO is a company focused on mindful movement, aiming to enhance the lives of individuals both on and off the mat. They are seeking a Site Reliability Engineering (SRE) Manager to enhance the reliability, scalability, and efficiency of their e-commerce and internal systems, collaborating with various teams to meet organizational goals.

ApparelFashionTextiles

H1B Sponsor Likely

Responsibilities

Work with Digital Technology Leadership: Spend time with each leader on the digital technology team to understand their current portfolio. Steer SRE teams to proactively identify and address issues before they occur and triage issues independently, reducing the need to escalate to engineering teams

Incident Management & Response: Own the end-to-end incident response process for our SRE Level 3 roles, from on-call preparedness to post-incident reviews. Ensure clear severity definitions, escalation paths, and timely communication during incidents to minimize downtime. Co-lead blameless post-mortems and implement process improvements for faster, more accurate incident resolution

Monitoring & Observability: Drive enhancements in monitoring and observability across all products and services. Expand meaningful alerting and dashboards using our tools (e.g., New Relic) to proactively detect issues and reduce alert noise. Continuously refine alert thresholds and ensure only high-priority alerts wake up the on-call team, routing lower-priority issues to the ticketing system. Champion the use of observability scorecards to measure coverage and address gaps

Automation & Tooling: Identify opportunities to automate repetitive tasks and reduce operational toil. Oversee integration between our incident management platform (PagerDuty) and ITSM system. Leverage infrastructure-as-code and other automation tools

Cross-Team Collaboration: Partner with software engineering and DevOps teams to ensure new features and services are production-ready. Establish production readiness checklists and work closely with QA, product, and change management teams to embed SRE practices into the SDLC

Vendor & Partner Reliability: Maintain strong relationships with critical technology vendors. Develop clear vendor support and escalation plans. Collaborate on joint drills or reviews to ensure uptime and recovery objectives are met

Reliability Strategy: Define and track reliability goals aligned with business needs. Report on SRE KPIs and continuously refine the SRE roadmap

Qualification

SRE experienceCloud infrastructure (AWS)Incident managementScripting PythonScripting ShellInfrastructure-as-code (Terraform)Monitoring tools (New Relic)Leadership skillsCommunication skillsGrowth mindset

Required

5+ years in SRE/DevOps/Infrastructure roles, including 2+ years in leadership

Proven experience with mission-critical systems is essential

Strong knowledge of system administration, networking, and cloud infrastructure (e.g., AWS)

Hands-on experience with New Relic, PagerDuty, Freshservice, logging, APM, and tracing tools is required

Significant experience in engineering, with a deep understanding of software development, system architecture, and infrastructure management

Skilled in scripting (Python, Shell) and infrastructure-as-code (Terraform)

Ability to build CI/CD and self-healing mechanisms

Deep understanding of incident response, ITIL/ITSM, and root cause analysis

Experience with alert tuning and communication plans is necessary

Strong management and communication skills

Ability to align cross-functional teams and translate reliability issues into business terms

Committed to continuous improvement and learning

Ability to assess SRE maturity and drive iterative improvements

Benefits

Performance bonuses

Long term incentives

PTO policy

Many other progressive benefits

Company

ALO

Glassdoor3.0

We are ALO.

Founded in 2007

Los Angeles, California, USA

501-1000 employees

https://www.aloyoga.com/

H1B Sponsorship

ALO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (4)

2023 (4)

2022 (4)