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C1 · 1 month ago

Field Services Engineer - 911 Specialist - Onsite in Denver, CO

US-CO-Denver

Full-time

Onsite

Mid, Senior Level

$78K/yr - $115K/yr

3+ years exp

C1 is a leading provider of advanced communications and data technology for businesses. The Field Services Engineer is responsible for providing technical support for 9-1-1 services, working independently to resolve customer issues, and supporting the cloud services team as needed.

Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP

No H1B

Security Clearance Required

Responsibilities

Provides 9-1-1, NG9-1-1, or E9-1-1 technical assistance and support for customer queries and issues

Keeps upper management and team members informed of customer issues and concerns

Creates cases in ticketing system for proper reporting and billing purposes

Responds to customer requests based upon stated SLA’s

Completes proper documentation required by the department, including scheduled reports

Responds on-site to customer locations, as directed or required to resolve issues and/or based upon stated SLA’s

Works with professional services team to support growing client base

Works primarily in post-sales and support role capacity

Engages with appropriate manufacturer technical support and sales personnel to assist customers, as needed

Maintains all existing certifications, and achieves all certifications as required

Participates in scheduled departmental meetings

Maintains company issued equipment

Complies with all ConvergeOne Policies and Procedures

Qualification

VESTA CertificationMotorola CertificationTechnical SupportTroubleshooting SkillsPublic Safety ExperienceCommunication

Required

3-8 years experience and must be certified by Vesta/ Intrado or Motorola

Must have the VESTA/ VIPER Certification OR Motorola Certification or both as with this candidate since C1 contracts states that C1 will send certified people onsite

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Must be able to lift and carry up to 50 lbs

Ability to work under desks/tables and within tight spaces as needed

Must be able to drive to customer locations

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Must be able to query customers to isolate the nature of the issue and use troubleshooting skills to resolve the issue

Must be able to work under pressure and meet deadlines, while maintaining and providing exemplary customer service

Ability to work independently and to carry out assignments to completion

Viper and/or Motorola (formerly Airbus) Certification

Must be able to obtain security clearance

High school diploma or GED

Preferred

Bachelors or Associate degree

Previous Public Safety or PSAP experience

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)

HSA with + Employer Contribution

In-vitro Fertility (treatment coverage)

Dental

Vision (2 plans: 12-month and 24-month frames allowance)

FSA Plans (Healthcare, Dependent care and Limited Purpose)

Pre-tax Commuter Plans

Employer-paid Life Insurance

Employer-paid Short + Term Disability

Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

Paid Parental Leave (4 weeks at 100%)

Employee Assistance Plan

Voluntary Life Insurance

Legal/ID Theft Plans

TeleHealth Options

Wellness via Omada Health (healthy living solution)

Travel Assistance

Business Travel Accident Coverage

Employer-paid Pet Telehealth

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Volunteer Time Off

On Demand Pay (Daily Pay)

Company

C1

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.

Founded in 1988

Minneapolis, Minnesota, USA

1001-5000 employees