Baystate Health · 1 month ago
System Director of Central Staffing Office R40431
Springfield, MA
Full-time
Onsite
Director/Executive
$141K/yr - $192K/yr
15+ years expBaystate Health is seeking a System Director of Central Staffing Office, a key leadership role responsible for overseeing the efficient allocation of nursing staff resources. The Director will lead a team to ensure optimal staffing levels, support quality patient care, and maintain compliance with regulatory standards.
DeliveryFitnessHealth CareHospitalMedical DeviceStaffing Agency
Responsibilities
Directs and implements operational flow processes to assure comprehensive and safe staffing occurs
Maintains oversight of all financial responsibilities including, but not limited to, budgets, performance metrics to ensure productivity and safe and productive staffing
Manages human resources well. Engaging with other Nursing Business Operations leadership, educates managers annually in budget preparation, FTE matrixes, staffing variation, staff replacement strategies, and works with site leaders on defined interventions to maintain budgeted staffing models
Tracks, trends and reports staff FMLA, sick leave and overall vacancy
Designs and implements strategies to stay ahead of surge capacity and demand needs for beds, and for staff
Role model comprehensive decision making during competing priorities
Manage day-to-day staffing operations to ensure all nursing units are appropriately staffed based on patient volume, acuity, and skill mix requirements
Develop, implement, and evaluate policies and procedures related to the deployment, tracking, and scheduling of nursing personnel
Utilize staffing software and predictive analytics to anticipate staffing needs and proactively address shortages or surpluses
Coordinate with nurse leaders, department Directors, to balance permanent, float, and temporary staff assignments
Provide oversight to staffing functions, shift coverage, including last-minute replacement assignments, floating or sick calls
Lead, mentor, and support a team of staffing coordinators, and administrative personnel
Promote a culture of accountability, continuous learning, and excellence in workforce management within the CSO department
Facilitate orientation and ongoing training for CSO staff on policies, procedures, and best practices in flexible staffing
Support professional development and competency of team members through coaching, evaluations, and educational opportunities
Provides oversight to the education and implementation of scheduling application functions
Responsible for oversight staffing practices compliance alignment with federal, state, and local regulations, as well as accreditation and licensing requirements
Monitor and report on key staffing metrics, such as overtime usage, agency utilization, and fill rates, to drive continuous improvement
Collaborate with quality and risk departments to assess the impact of staffing patterns on patient care outcomes and nurse satisfaction
Investigate and resolve staffing-related issues or grievances in a timely and fair manner
Serve as the primary liaison between the CSO and nursing units, human resources, finance, and executive leadership
Communicate staffing policies, processes, and updates effectively to all stakeholders
Participate in hospital- or system-wide committees as assigned that are related to staffing, workforce planning, and patient care quality
Foster strong relationships with internal and external partners to support organizational goals
Qualification
Required
15 years of progressive leadership related experience in clinical operations
Ability to manage ambiguity with a demonstrated ability to communicate effectively and exercise influence in a complex, multi-institutional, highly matrixed organization
Demonstrated ability to build relationships and trust, a reputation for high integrity
Knowledge and optimal use of Cerner, Tele tracking, Kronos systems to support operational, clinical quality, patient safety and research activities
Associate's degree required
A Bachelors degree may substitute 5 years of the required experience
Any registered nurse in the role either the bachelor's degree or master's Degree must be in Nursing
Strong leadership, critical thinking, and problem-solving skills
Excellent verbal and written communication abilities
Proficiency with staffing software, electronic health records (EHR), and Microsoft Office Suite
Ability to analyze complex data and present actionable insights to leadership
Demonstrated commitment to diversity, equity, and inclusion in the workplace
Preferred
Master's preferred (MSN, MHA, MBA, or related field)
Company
Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts.
10001+ employees
H1B Sponsorship
Baystate Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (2)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
Massachusetts Life Sciences Center
2023-10-04Acquired
2019-06-03Grant· $3.9M
Leadership Team
Peter D. Banko
CEO
Marion Mcgowan
Executive Vice President | Chief Operating Officer
Recent News
2026-01-14
2025-11-05
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