GoodLeap · 1 month ago
Senior Executive Support Engineer
Austin, TX
Full-time
Onsite
Mid, Senior Level
$95K/yr - $120K/yr
7+ years expGoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. They are seeking a Senior Executive Support Engineer to provide world-class technology support for the CEO and executive leadership, ensuring optimal performance of executive devices and systems while maintaining professionalism and confidentiality.
Responsibilities
Serve as the dedicated technology engineer for the CEO, ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best
Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms
Proactively anticipate technology needs for meetings, travel, presentations, and offsite events
Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits
Provide discreet, customer-focused service with maximum professionalism and confidentiality
Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments
Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions
Maintain and troubleshoot AV ecosystems including: Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows
Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality
Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology
Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues
Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas
Resolve executive and high-priority remote tickets when onsite obligations allow
Drive root-cause analysis, documentation, and proactive prevention measures
Influence improvements to endpoint management, automation, and standardization across the organization
Qualification
Required
7–10+ years of experience in Executive Support, AV Engineering, or Senior End-User Computing
Expertise with AV and conferencing ecosystems (Zoom Rooms broadcast-quality setups)
Strong troubleshooting experience with macOS, Windows, mobile platforms, and modern workplace tools
Ability to support live, high-pressure executive events with precision and calm
Excellent communication, discretion, and service mindset
Demonstrated customer-service excellence supporting C-level or senior executives
Preferred
Experience in a high-growth, hybrid, or regulated environment
Scripting or automation experience (bash, PowerShell, Jamf, Intune)
Familiarity with Slack, Okta, and enterprise SaaS systems
Company
GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
501-1000 employees
H1B Sponsorship
GoodLeap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (6)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Hayes Barnard
Founder, Chairman and CEO
John Shrewsberry
Chief Financial Officer
Company data provided by crunchbase