Apply on Employer Site

TowneBank · 2 months ago

Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)

Gatlinburg, Tennessee, United States

Full-time

Onsite

New Grad, Entry Level

TowneBank is a company focused on providing excellent guest experiences, and they are seeking a Front Desk/Guest Arrival Coordinator. The role involves managing guest reservations, assisting with inquiries, and addressing guest care issues, all while ensuring a high standard of service.

Banking

Responsibilities

Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model

Assist guests on existing reservations

Respond to and follow up on inquiries

Communicate over the phone and/or via email to guests

Answer phone calls in a professional manner

Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)

Respond to maintenance calls from guests

Answer phone calls in a professional manner

Handle guest and owner issues related to the cabins and their stay

Qualification

Guest serviceReservation managementCommunication skillsProblem-solvingTeam collaboration

Required

Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model

Assist guests on existing reservations

Respond to and follow up on inquiries

Communicate over the phone and/or via email to guests

Answer phone calls in a professional manner

Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)

Respond to maintenance calls from guests

Handle guest and owner issues related to the cabins and their stay

Express or exchange ideas by means of the spoken word via email and verbally

Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time

Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation

Subject to internal and external environmental conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job

Company

TowneBank

TowneBank is a bank that offers various financial services to individuals and businesses.

Founded in 1999

Portsmouth, Virginia, USA

1001-5000 employees

https://www.townebank.com/

Funding

Current Stage

Public Company

Total Funding

unknown

2000-01-14IPO

Leadership Team

William I. Foster III

President & Chief Executive Officer

Lee Clark

Chief Operating Officer

Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)

TowneBank closes on Raleigh's Dogwood, NC loses another bank HQ

2026-01-16

GlobeNewswire

TowneBank Announces Completion of Dogwood State Bank Merger

2026-01-13

thefly.com

TowneBank announces completion of Dogwood State Bank merger

2026-01-13

Company data provided by crunchbase