Courser · 1 month ago
IT Support Coordinator (Receptionist)
Pleasant Grove, UT
Full-time
Onsite
New Grad, Entry LevelCourser is a company that accelerates the growth of IT service provider companies, seeking an IT Support Coordinator to maximize the utilization of technical resources. The role involves scheduling service requests, coordinating IT support groups, and ensuring client satisfaction through effective communication and service management.
Information Technology & Services
Responsibilities
Act as the single point of contact to the client for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources
Triage service requests as they arrive through email, manual entry, or direct client input
Schedule internal technical resources
Improve client service, perception, and satisfaction
Fast turnaround of client requests
Ability to work with a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors
Qualification
Required
Basic computer and operating system knowledge
Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Previous Client Service or phone related skills
Familiarity with computer system support terminology/concepts
Benefits
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Company
Courser
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan McNally
Chief Operating Officer
Company data provided by crunchbase