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Alliant Energy · 1 month ago

Senior IT Infrastructure Analyst

Madison, WI

Full-time

Onsite

Mid, Senior Level

$83K/yr - $114K/yr

6+ years exp

Alliant Energy is a company focused on powering growth and innovation in the energy sector. They are seeking a Senior IT Infrastructure Analyst to lead critical projects involving telephony systems, fiber management, and enterprise infrastructure, contributing to building resilient networks and driving technology forward.

EnergyEnergy EfficiencyOil and Gas

Responsibilities

Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems

Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels

Provides leadership and guidance for resolution of moderate to complex operational issues

Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA

Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills

Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users

Prepares communications and makes presentations on system enhancements and/or alternatives

Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products

Assists other teams and helps manage relationships with outside vendors

Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities

Qualification

Telephony systemsFiber managementEnterprise infrastructureMicrosoft WindowsNetwork operating systemsDisaster recoverySoftware application packagingAgile processesLogical reasoningInterpersonal skillsProblem-solvingCollaborationCommunication skillsProject leadership

Required

6 years of experience in PC support in a networked environment, including system hardware and software support

Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques

Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers

Demonstrated effective interpersonal, verbal, and written communication skills

Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems

Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives

Ability to work effectively in a collaborative and inclusive work environment