KEH Camera · 1 month ago
Accounting Manager
Smyrna, GA
Full-time
Onsite
Mid LevelKEH Camera is the largest curated market for field-tested, expert-graded photo and video equipment in the industry. The Accounting Manager is responsible for managing key customer accounts, ensuring exceptional service across all sales channels, and overseeing a team of associates to enhance client satisfaction and drive performance.
PhotographyRetail
Responsibilities
Serve as the main point of contact for accounts, ensuring clients receive timely, accurate, and professional support
Build and maintain strong, long-term relationships with customers through proactive communication and follow-up
Understand each account’s needs, goals, and challenges and provide tailored solutions
Conduct regular business reviews with clients to identify risks, opportunities, and areas for increased engagement
Partner with internal departments to resolve customer issues or escalations efficiently and effectively
Support promotional activities, product launches, or service changes as needed for assigned accounts
Collaborate with operations to maintain accurate product availability and communicate changes to customers as needed
Provide reporting and insights to leadership related to account activity, revenue trends, and customer engagement
Directly oversee 2 associates, ensuring workloads are distributed effectively and customer service standards are upheld
Provide training, coaching, and performance feedback to support team development
Promote a positive, high-performance culture with a strong focus on customer satisfaction
Partner with sales, operations, marketing, and customer service teams to support omni-channel initiatives and improve the overall customer experience
Coordinate with inventory and operations teams on product availability, delivery timelines, and service commitments
Work with finance or operations teams to support accurate customer billing, returns, and payment reconciliation when applicable
Provide recurring and ad hoc reporting on account performance, customer trends, and engagement metrics
Identify process improvements and work with leadership to enhance account management workflows and customer experience
Qualification
Required
Strong relationship-building skills with the ability to gain trust through consistent and reliable service
Excellent written and verbal communication abilities; comfortable communicating with both internal teams and external customers
High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
Proven ability to work independently while collaborating effectively across departments
Experience leading or supervising a team a plus
Proficient in Microsoft Office Suite
Highly motivated and committed to supporting the growth and success of the company
Preferred
Experience with NetSuite, CRM systems, or inventory management tools is not required but a strong plus
Benefits
Comprehensive medical, dental, and vision plans
HAS and FSA Accounts
Short and Long term disability
Company provided life insurance
401(k) and company match
Paid vacation, sick days and holiday
Options for Pet Insurance and Legal Services
Discounts of camera gear
Company
KEH Camera
The original provider of high quality, pre-owned camera and photographic equipment meeting nearly every need large or small.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David LaRue
Chief Information Officer CIO
Dorian McGee
EVENT & PRODUCTION DESIGN COORDINATOR/GRAPHIC DESIGNER
Recent News
Company data provided by crunchbase