Rehlko · 2 weeks ago
Sr. Project Engineer - Customer Quality
Sheboygan, WI
Full-time
Onsite
Senior Level
$90K/yr - $114K/yr
5+ years expRehlko is a global leader in energy resilience, dedicated to creating an energy-resilient world. As a Senior Project Engineer – Customer Quality, you will ensure customer requirements are met by embedding quality and reliability into manufacturing processes, collaborating with various teams to drive improvements and customer satisfaction.
Responsibilities
Project Leadership – Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross-functional teams to completion, ensuring alignment with business goals
Field Quality Oversight – Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives
Customer Complaint Management – Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions
Quality Awareness & Reporting – Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements
Problem Solving – Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based and address systemic issues. Drive aggressive timelines for resolution
Customer Satisfaction – Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer-centric quality initiatives
Continuous Improvement – Drive process improvements to achieve and exceed Key Performance Indicators (KPIs)
Qualification
Required
Bachelor's degree in Mechanical, Electrical, or Manufacturing Engineering from an ABET-accredited institution
5+ years of manufacturing, quality, or reliability experience with demonstrated project leadership
Proficient in Microsoft Office; PowerBI or advanced data visualization strongly desired
Strong leadership and project management skills
Advanced analytical and problem-solving capabilities
Effective communication – written, verbal, and presentation
Deep understanding of quality engineering concepts and methodologies
Ability to influence cross-functional teams and drive organizational change
Strong sense of urgency and initiative; inspires urgency in others
Organizational and planning skills with attention to detail
Ability to travel up to 10% for customer site inspections, sometimes on short notice
Preferred
SAP experience preferred
Six Sigma Black Belt certification
Previous experience in Customer Quality
Familiarity with AIAG processes: FMEA, Control Plans, APQP, and PPAP
Educational background or experience related to internal combustion engines, power generation, or genset systems
Benefits
Health
Vision
Dental
401(k) with Rehlko matching
Company
Rehlko
Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase