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Yusen Logistics · 4 months ago

Air Export Agent I

Doral, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Yusen Logistics is working to become the world’s preferred supply chain logistics company, and they are seeking an Air Export Agent I to facilitate the shipment of cargo via air and/or ocean transport. The role involves managing export transactions, ensuring compliance with procedures, and maintaining communication with customers and carriers throughout the shipping process.

Transportation/Trucking/Railroad

Responsibilities

Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures

Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes

Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures

Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer

Build relationships with all customers, other offices, overseas agents and service providers

Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG

May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts

Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

In some locations, Export Agents may be required to load and unload trucks, use forklift, package and palletize cargo and complete other assigned warehouse and inventory tasks

Qualification

Customer service skillsMicrosoft Office proficiencyLogistics experienceWindows operating system knowledgeOrganizational skillsTime management skills

Required

High School Diploma and or GED

Basic to intermediate experience using Windows operating system and Microsoft software applications is required

Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people

Must have strong organizational and time management skills

Ability to read, analyze and interpret verbal and written requests and directions

Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely

Be able to present one's self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face

Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)