Darr Equipment Co · 1 month ago
Customer Service Advisor (Dispatcher)
Irving, TX
Full-time
Onsite
New Grad, Entry Level
$25/hr - $32/hrDarr Equipment Co. is seeking a Customer Service Advisor (CSA) to enhance the customer experience and ensure satisfaction with service interactions. The CSA will handle service requests, communicate updates to customers, and collaborate with technicians and service team members to ensure timely job completion.
Fleet ManagementIndustrial EngineeringManufacturingRetailWarehousing
Responsibilities
Field incoming calls for service requests from customers
Open and assign work orders to technicians. (May not apply at all branches)
Schedule and dispatch technicians. (May not apply at all branches)
Communicate with Parts Specialists daily regarding updates on backordered parts
Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing
Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs
Work with Service Manager / Operations Manager to handle any customer billing issues or disputes
Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing
Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians
Work with Team Leads and technicians to keep jobs within assigned hours and on schedule
Work with Service Manager to monitor and manage the WIP for your assigned team of technicians
Qualification
Required
High School diploma or equivalent required
Customer service oriented and driven to satisfy
Strong phone and person to person communication skills
Ability to multitask and pay close attention to details
Excellent organization and time management skills
Benefits
Health, Dental, and Vision Insurance through Blue Cross Blue Shield
Paid Time Off (PTO) and 9 Paid Holidays
Fidelity 401(K) with Company Match
Short-Term and Long-Term Disability insurance
Life Insurance
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Referral Bonus Opportunities
Tuition Reimbursement
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Darr Equipment Co
At Darr Equipment Co, we call ourselves the “service people in the equipment business” for a reason.
Founded in 1954
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tab Slaughter
Chief Operating Officer
Company data provided by crunchbase